Program Delivery Lead

Company :

Job Description : 

JOB SUMMARY

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

This job is responsible for the integration of external vendors, involvement in Strategic Initiatives (STIs) prioritization and delivery, and regulatory/compliance and financial oversight. Ensures attainment of client operational & financial commitments and performance objectives/goals.  This role provides strategic leadership, ensuring programs/projects contribute to overall portfolio/product roadmap goals, with a focus on strategic alignment, resource/financial oversight, and overall program success.

ESSENTIAL RESPONSIBILITIES

• Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program.  Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
• Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
• Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined corporate program.   Acquire detailed understanding of the business objectives for an assigned area.
• Partner with product management and business leaders to develop and maintain business capability roadmaps informed by industry research and business strategy.
• Lead matrix management efforts and initiatives to assure desired results are achieved. This includes integrated project planning across multiple programs, potentially including high-level project plans and portfolio roadmap alignment.
• Deliver capabilities that adhere to regulations, corporate policy mandates, corrective action plans, compliance requirements and process improvement initiatives impacting systems, operating platform and associated.  Oversees Product Managers' adherence to data governance/TAP requirements, processes and workflows
• Directly deliver projects or programs and/or actively participate in transformational initiatives. These could include managing complex matrix relationships across business units or even business entities within Highmark or its strategic business partners. There will be matrix relationships demanding extensive relationship management skills.
• Communicate effectively with senior and functional leaders and partners across the enterprise and external vendors to drive business outcomes 
• Develop and maintain a comprehensive stakeholder communication plan for the program, facilitating high-level collaboration and risk mitigation across all projects. This includes program and/or portfolio-level status reporting and leading program leader meetings.
• Contribute to continuous improvement by actively participating in strategy discussions and roadmap planning and Core Behaviors initiatives and outcomes delivery activities.  Monitors UAT progress alongside key stakeholders.
• Other duties as assigned or requested.

EXPERIENCE

Required

• 7 years of experience analyzing, designing, developing, and/or supporting large enterprise systems and/or projects

Preferred

• 3 years of experience in the Health Insurance industry (preferably within Medicare or ACA Individual)

• 3 years of experience of Financial Management or Strategic Planning in a consulting role

SKILLS

• Leadership skills and ability to relate to all levels of management and staff as well as external customers / partners.
• Team building and professional development skills.
• Analytical and Logical Reasoning/Thinking
• Strong business writing and oral communication skills.
• Business case development and justification
• Detail oriented individual who is able to work in a fast-paced environment with competing and changing priorities.
• History of successfully completing projects as both a sole contributor and as a team leader.
• Proven ability to manage and mitigate risks across multiple projects within a program
• Strong understanding of requirements traceability and inter-project dependencies.
• Experience developing and executing program-level communication plans.

EDUCATION

Required

• Bachelor’s degree in business management, Computer Science, Information Technology, or closely related discipline

Preferred

• Master's Degree

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Project Management Professional (PMP)
• PMI Agile Certified Practitioner (PMI-ACP)
• Lean Six Sigma

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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