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JOB SUMMARY
This job drives the delivery of products, process and services for client accounts. The incumbent manages a team responsible for the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and support of Sales Executives and/or Client Managers.
ESSENTIAL RESPONSIBILITIES
- Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Manages a staff of sales service professionals who are accountable for the delivery and management of products and services for client accounts. Plans, organizes, staffs, directs and controls the day-to-day operations of the department with regional management teams.
- Oversees the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation internal operations activities, vendor interaction, producer support, client support and/or other administrative activities.
- Interfaces as the “lead” on behalf of the Organization with all levels of the corporation involved in account business.
- Assists the Sales and Client Management teams in ensuring that the level of support for sales, business units, producers, and client contacts is appropriate.
- Consults and works closely with internal and external business partners on a regular basis.
- Directs and facilitates operational training and education efforts for both internal and external sales teams.
- Drives implementation and delivery turnaround times for sales and service-related processes.
- Plays an integral role in establishing and maintaining non-traditional plan offerings from a service perspective.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's degree in business administration OR 6 years of related and progressive experience in lieu of bachelor's degree
Preferred
- None
EXPERIENCE
Required
- 3 years in Health Insurance operations
- 3 years in Client Service or related sales service role
Preferred
- 3 years in a supervisory or management role
LICENSES or CERTIFICATIONS
Required
- State specific Producer license Accident & Health or must be obtained within 45 days of hire.
Preferred
- State specific Producer license Life.
SKILLS
- Service orientation
- Verbal and written communication skills
- Problem solving skills
- Ability to think critically and drive results
- Planning, organizing and time management skills
- Business process improvement skills
- Creative thinking skills
- Cross-functional team leadership skills
- Business analysis and acumen skills
- Conflict resolution skills
- Leadership skills
- Presentation creation and delivery skills
- Team management and motivation skills
Language (Other than English):
None
Travel Requirement:
50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office servicing products/services (sales employees)
Frequently
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
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Grade :
HM-67-------------------------------------------------------------------------------------------------------------------------------------------------------
Pay Range Minimum:
$78,900.00Pay Range Maximum:
$147,500.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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