Dispatcher - AGH - Full Time
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Job Description
Company :
Allegheny Health NetworkJob Description :
GENERAL OVERVIEW
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
ESSENTIAL RESPONSIBILITIES
- Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
- Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
- Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
- Enters data, using various systems, to communicate information to necessary personnel. (20%)
- Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
- Uses proper body mechanics. (10%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Proficiency in the utilization of computer software.
- High degree of problem solving and decision making tools
- Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
- Ability to maintain the highest measure of confidentiality
- Accurately performs accounting skills when dealing with money required
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Why Choose Allegheny Health Network?
When you join AHN, you’re joining a dynamic, integrated network of 16 hospitals, advanced surgery centers, and neighborhood Health + Wellness Pavilions serving Western Pennsylvania.
We’re driven by a simple promise: to get healthcare right. For us, that means constantly improving access, championing clinical quality, and putting the patient at the center of everything we do. As part of our team, you’ll have the resources, the reach, and the support to make a meaningful difference every single day.
Benefits & Perks
Taking Care of You
Your Benefits at a Glance
- Health: Complete medical, dental, vision, prescription, HSA, and FSA coverage.
- Time Off: Paid vacation, holidays, and dedicated volunteer time.
- Finance: Employer-sponsored 401(k), life/disability insurance, and tuition reimbursement.
- Perks: Exclusive team discounts on shopping, memberships, and events.
Medical Coverage
Medical, prescription drug, dental, and vision coverage
Paid Time Off
Vacation, holidays, volunteering
Retirement Package
Employer-sponsored 401(k) plan
Insurance & Coverage
Life, AD&D and disability insurance
Onsite & Preventative Care
We make staying healthy easy with 100% covered preventative exams (including flu shots) and onsite pharmacy services at major campuses. Plus, stay active with free fitness center access at major Highmark campuses, Allegheny General, and West Penn Hospital.
Make Mindful Changes
Secure bicycle parking at major campuses. Healthy food options at onsite cafeterias. Stress management classes including yoga, mindfulness, and meditation.
Holistic Support, 24/7
Work-life resources including assistance programs and financial counseling services. 24/7 telephone access to health and wellness coaching.
Get Rewarded for Giving Back
Health incentive program that rewards team members. Team member networks to gather in the name of health. Paid volunteer time and incentives for making a difference.
Hear from Our Team
Real people, real stories
“I have met some really great people over the years at Highmark Health and the company has treated me really well. I get really good benefits. I've always been rewarded for working hard. That's what keeps me here.”
Victoria T.
Associate Strategy Analyst, enGen
“I love participating with the PRIDE BRG. It's an engaged, dynamic group of almost 400 people. I also love to turn on the digital hub on my computer and see what's going on with any of the Business Resource Groups. It's really neat to be able to support other BRGs and see others support PRIDE. Every time I go to a different BRG event, I always feel welcome, even if I'm not part of that group.”
Amanda M.
Director of Social Determinants of Health | Vice Chair of PRIDE
Our Hiring Process: Step-by-Step
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