Director Salesforce Product Enablement

Company :

Job Description : 

JOB SUMMARY

This job leads Salesforce technology enablement across multiple enterprise wide functions by providing the strategy, development, operational support and ongoing customer management for developed products & processes.  Drive the overall strategy and execution of key transformational activities with clients and team.  Direct and manage operational and development activities for functions enterprise-wide or in a designated major area of business.  Provide leadership to cross functional teams.  Collaborate with peers in other units, technology/business consultants, and various functional areas and outside consultants to deliver solutions.  Manage vendor relationship (inclusive of contract negotiation/license & demand management), in conjunction with business partners, to assure alignment to strategy.  Actively participate in long range strategy planning.  Participate in the formulation of plans which support both strategic and near-term needs.  Manage policy development to address complex issues.  Define service levels and insure adherence.  Create a team environment that promotes cooperation, accountability, customer focus and effective work relationships in order to attain business goals.  

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Own and drive product development for enterprise wide solutions, inclusive of aligning to current development and operational quality frameworks.  Establish the necessary IT service operating model, delivery team and processes to meet client needs.
• Own and drive assigned client / business relationships; partner with enterprise points of contact to educate/integrate/manage product offerings that span our diverse business model.
• Drive the overall strategy and execution of key transformational activities with clients while maintaining integrity of products.
• Provide Leadership to the Division. Lead and champion organizational change. Encourage participation in activities that support relationship development. Champion innovation. Demonstrate and champion the following characteristics in fulfilling the responsibilities of the job:  passion, accountability, collaboration and ethics.
• Own profit and loss accountability for product areas.  Work with clients and finance to manage budget, quarterly forecast and market growth.   
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master's Degree

EXPERIENCE

Required

• 10 years with Technology Products and Service Management
• 10 years with Product Management, Project/Program Management, and Continuous Improvement Frameworks
• 5 years of driving transformational change, leading teams, developing talent, and building relationships
• 5 years in a management or leadership role

Preferred

• Experience with Salesforce
• 5 years with complex initiatives in Consulting, or Healthcare or Insurance industries
• 5 years with Agile Development techniques and tools

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• External Customer relationship management
• Advocate for change in ever-changing environment
• Healthcare/Healthcare IT
• Relationship management throughout customer life-cycle
• Demonstrated culture change leadership skills to enable organizational transformation
• Demonstrated inspirational leadership skills to create high level of employee engagement and commitment
• Demonstrated strategic thinking and ability to influence innovation to establish and execute planning process
• Demonstrated ability to develop and maintain strong working relationships with colleagues at different levels of the business and IT organizations, including the most senior levels within the enterprise
• Demonstrated strong capabilities regarding negotiation and influence
• Demonstrated strong expertise in product management and project management processes

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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