Client Solution Delivery Manager

Company :

Job Description : 

JOB SUMMARY

This role is central to leading complex IT projects specifically focused on external client acquisition, integration, and ongoing service delivery. The incumbent drives seamless technology and process integration for new and existing external customers, ensuring on-time, on-budget project delivery while fostering strong client relationships and anticipating customer impact. This position requires strategic and detail planning, proactive risk mitigation, and a commitment to providing exceptional value and partnership to our internal and external clients.

ESSENTIAL RESPONSIBILITIES

• Serve as a project leader with multiple medium sized projects. Contribute to the definition, planning, and delivery of multiple product and technology projects, working with the executive sponsor (Director or higher) and other management as required to ensure achievement of the defined project goals. Influence the successful delivery and implementation of cross-functional activities to achieve the desired results for a defined program and/or strategic initiative.

• Lead and coordinate multiple medium sized integration projects to post-merger integration, or new client acquisition, ensuring alignment with organizational objectives and timelines as they relate to integrating, migrating and implementing IT solutions and business process transition. Cultivate a customer-first attitude by forging relationships with stakeholders to better understand their needs and goals, and seek to discern what the customer impact will be for each project decision and/or action taken.

• Develop detailed project plans, define scope, set milestones, and allocate resources to ensure successful execution of affiliation/new business activities. Identify, assess, and mitigate project risks and issues; proactively resolve roadblocks to keep projects on track across organizational boundaries.

• Collaborate with all project stakeholders to proactively identify and mitigate project risks with frequent reevaluation and reprioritization of the risk register. Contribute to creation of communication strategies and execute to provide accurate and timely project information. Efficiently summarize and present complex ideas and/or data into a format that can be understood by all levels of the organization.

• Support the implementation planning along with IT & Business Process transition post deal approval by coordinating data collection, analysis, and validation across departments to develop comprehensive migration plans. Monitor and report on project progress, deliverables, and key performance indicators to stakeholders and executive leadership.

• Facilitate communication and collaboration among cross-functional teams, including Finance, Legal, HR, IT, and Operations across Highmark, enGen, Highmark Subsidiaries & the affiliate/new customer cross-functional teams .

• Drive integration activities, including systems, processes, and cultural alignment, to maximize deal value and minimize disruption. Document lessons learned and best practices to inform future migration, business transition and implementation projects.

• Maintain the day-to-day operation of projects (including budgetary oversight and staffing) ensuring that all projects are reliably delivered on time, on budget and with a consistently high standard of quality.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of work experience in project management

• 3 years of work experience in delivering business solutions using information technology

• 3 years of experience in Proficiency with project management tools and Microsoft Office Suite

• 2 years of experience in Working with external stakeholders and/or senior organizational leaders.

Preferred

• None

SKILLS

• Excellent organizational, analytical, and problem-solving skills

• Exceptional written and verbal communication skills; able to interact effectively with all levels of the organization

• Ability to manage multiple priorities and work under tight deadlines.

• Demonstrated ability to drive change and influence without direct authority.

• High attention to detail and a commitment to confidentiality.

• Strong stakeholder management and negotiation skills.

EDUCATION

Required

• Bachelor’s degree in  Business Administration, Management Information Science (MIS) or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's Degree in Business Administration or Management Information

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• PMP or other relevant project management certification 

Language (Other than English):

None

Travel Required:

0% to 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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