Name: Hiral Desai
Department: Consulting Services – Front Office
Highmark Health Company: HM Health Solutions
Proud Employee Since: June 2016
Why did you decide to join the Highmark Health organization?
The operating model excited me. HM Health Solutions is focused on not only providing robust health care products to the members, but also building an innovative platform to support not only to Highmark’s members, but also members of other Blue Cross Blue Shield plans. Also, the possibility and ease of transitioning into new roles quickly within various enterprises of Highmark Health further influenced my decision to work for the Highmark Health organization.
What do you like best so far about working here?
Our management has been willing to give responsibility and accountability at a very early stage of my employment, which is helping me learn quickly how to effectively deliver robust solutions to our clients. This is especially critical for my career aspirations – a fast-track career and growth.
What surprised you most about the company after you joined?
The extent of collaboration between our diversified teams really impressed, excited and surprised me. The integration of technology and health care in our matrix organizational structure that I work in is pretty robust. At the same time, it is pretty amazing to see a team with diversified skills sets working together to achieve customer objectives.
What aspects of your job are you most excited about doing?
Opportunity to lead from the get-go is most exciting, yet challenging. Also, it is pretty exciting to work for a health care company and actually consult for another (other BCBS plans in other US states). This helps me to understand health care products & operations of different health plans across different states with the US.
What does Highmark Health offer to you that your previous company did not?
Diversity in responsibilities, customers and organizational structures.
From the Highmark Health benefit offerings, which do anticipate using the most?
I plan to use the 401K and the Highmark Retirement Plan the most. HM Health Solutions/Highmark has Safe Harbor Match on 401K and also have a separate Retirement Plan for enhanced savings and better security.
What do you like best about Pittsburgh?
Food, sports & community culture and, most importantly, reduced cost of living.
What do you like most about working downtown?
I actually live in Downtown and working in downtown means zero commute, which is a huge boost to productivity. Even then, downtown is pretty accessible to suburbs via superb public transit. Also, Downtown Pittsburgh has a huge variety of food options within walking distance.
If you relocated to Pittsburgh, what has surprised you most about living in Pittsburgh?
I came from New York/New Jersey and always thought that Pittsburgh is a small town with fewer options on everything. But I was wrong. The diversity in demographics, recreation activities and dining possibilities make this city one of the best to live in the United States.
Anything else you want to share/advice to new hires?
Try to live in Downtown Pittsburgh. It is one of the best places to live in the area. You do not even need a car.