Highmark Health

Our values drive
our behavior

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Our values define how we think, work and act as a community of people.
They bring us together.

We’re in the business of care. We care about our customers, our clients and our co-workers. We show that we care through the way we serve, support and manage our customers and our colleagues. Our values are at the heart of everything we do.

Our Values

People matter

Every person contributes to our success. We strive for an inclusive culture, regarding people as professionals and respecting individual differences while focusing on the collective whole.


Working to improve the health of the communities we serve and wisely managing the assets which have been entrusted to our care.


Earning trust by delivering on our commitments and leading by example.


Committing to the highest standards encompassing every aspect of our behavior including high moral character, respect, honesty and personal responsibility.

Customer-focused collaboration

Because no one person has all the answers, we actively seek to collaborate with each other to achieve the right outcomes for our customers.


Empowering each other to act in a principled manner and to take appropriate risks to do what is right to fulfill our mission.


Committing to continuous learning and exploring new, better, and creative ways to achieve our vision.


Being accountable for consistently exceeding the expectations of those we serve.

Behaviors: How we get it done

Customer First
We place the customer at the center of everything we do
Transformational Leadership
We are driven to create the future of health care

Trust Working Together
We collaborate to achieve shared success

Purposeful Execution
We value outcomes, not activity