Senior Training Specialist - HNAS

Company :

Job Description : 

JOB SUMMARY

This job delivers highly complex training courses and workshops in support of workforce development, technology and/or proprietary business systems, updates or create course materials to reflect changes in processes or systems and manages the classroom effectively to ensure learning.

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve

This role is looking for someone who has claims and TPA (Third Party Administrative) operations experience.

ESSENTIAL RESPONSIBILITIES

• Display excellent verbal and written communication skills.
• Train new hire classes (could be as long as 6-12 weeks in duration).
• Deliver training on variety of topics (business processes, systems, orientation, boot camps) to all levels of staff.
• Conduct workshops.
• Provide feedback to learners on progress in class.
• Provide regular feedback/status reports to participant’s management.
• Mentor and coach to bridge performance gaps (a new hire on application of the processes).
• Deliver train the trainer sessions and coach less experienced trainers.
• Prepare for and delivers training to target audience from an existing lesson plan. 
• Use adult learning techniques, training tools and terminology appropriate to the learner and topic.
• Adapt presentation style to meet the learner needs.
• Practice good classroom management techniques to handle a variety of classroom situations.
• Anticipate addresses and fields questions.
• Provide both positive and constructive feedback to learners.
• Present training content via classroom, virtual or webinar.
• Modify/update existing training materials.
• Responsible for ensuring all training materials are updated on a timely basis and scrubbed of PHI.
• Ensure that course is presented using the most current, up-to-date format and content.
• Understand the basic component of developing a training solution.
• Use sound adult learning techniques and approved templates.  Materials include, but are not limited to, manuals, job aids, visual aids, wall charts and Powerpoint presentations.
• Support or Lead training related projects.
• Create training assessment surveys.
• Trend evaluation results.
• Gather and summarize subject matter research.
• Create reports and status.
• Contribute to SOWs and contracts.
• Act as SME in helping to design learning interventions.
• Other duties as assigned or requested.

QUALIFICATIONS

Minimum

• High School Diploma / GED
• 3-5 years experience in Education, Training, or business-related specialty

Preferred

• Bachelors degree in Education or Training

Skills

• Good at building and maintaining interpersonal relationships, managing conflict, solving problems, and handling multiple assignments
• Conceptual knowledge of skills directly related to training, such as: adult learning concepts and training delivery techniques
• Basic decision making skills

SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?         

No

WORK ENVIRONMENT
Is Travel Required?
Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Sr. Training Specialist

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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