Senior Sales Support Analyst

Company :

Job Description : 

GENERAL PURPOSE:  

Responsible for the overall administration and oversight of sales support activities for the sales office.  The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.

ESSENTIAL RESPONSIBILITIES:

1. Effective management of work flow:  Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.

2. Effectively perform account service activities:  Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.

3. At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures

4. Accurately and timely process and set-up new or updated clients in the appropriate system(s).

5. Other duties as assigned or requested.

QUALIFICATIONS:

Education, Experience, Licenses/Certifications

Required

• High School Diploma or GED
• 3-5 years of relevant, progressive experience in the area of specialization

Preferred

• Understanding of self-funding and/or Stop Loss concepts
• Knowledge of medical insurance products and terminology
• Understanding of group insurance underwriting guidelines

Knowledge, Skills and Abilities  

• Experience using Excel and Word
• Verbal and written communication skills
• Organizational skills
• Math skills
• Customer / account service experience in the group insurance or employee benefits industry within a professional office setting

SCOPE OF RESPONSIBILITY  

Does this role supervise/manage other employees?         

No  

WORK ENVIRONMENT

Is Travel Required?

Yes, limited travel (one to two times per year) may be required to Home Office or other location for training.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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