Company :
Highmark Inc.Job Description :
JOB SUMMARY
This job develops and executes impactful communication strategies that drive network growth and retention. You will collaborate extensively with internal teams (Marketing, Customer Service, etc.) and leadership to develop and deliver engaging materials across multiple channels (email, print, digital) to educate and support our nationwide provider network. You'll analyze campaign performance, identify areas for improvement, and contribute to the ongoing evolution of our communication processes.
This role is looking for someone who has preferably Medicaid and healthcare experience.
ESSENTIAL RESPONSIBILITIES
Provider Communication Strategy & Execution: Create and implement comprehensive communication strategies across multiple channels (email, print, digital newsletters, etc.) to effectively reach and engage providers. This includes designing and delivering engaging content such as presentations, training programs, and reference materials. Act as a subject matter expert for vendors, managing related communications. May analyze legislation to develop targeted provider education campaigns.
Project Management & Performance Analysis: Manage and execute large-scale cross-functional projects, from planning and execution to completion, adhering to budgets and timelines. This encompasses analyzing provider data and communication campaign performance, identifying trends, proactively mitigating potential problems, and creating reports with recommendations for improvement.
Process Improvement & Training: Identify and resolve process inefficiencies to improve overall operational effectiveness. Develop and implement new policies and procedures. May provide training to stakeholders on these updates.
Stakeholder Management & Collaboration: Collaborate closely with leadership, subject matter experts, and various stakeholders to understand and address provider communication needs. Create communications and/or ensure adherence to contractual obligations with vendors and partners.
Other duties as assigned or requested.
EXPERIENCE
Required
3 year of experience in communication, marketing, or related experience
1 year of experience in project management
Preferred
Experience with healthcare or dental insurance provider networks and strategy, terminology, contracting, etc.
Experience in process design and improvement
Experience in regulatory compliance
Experience in training and development
Experience with graphics and file formats
SKILLS
Advanced written & verbal communication & presentation skills
Content creation & strategy development
Basic project management (timeline & budget management)
Process improvement identification & recommendation
Stakeholder management
EDUCATION
Required
Bachelor’s degree in business administration/management, marketing, communications, liberal arts, health policy or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
None
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
Language (Other than English):
None
Travel Required:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based or Remote Position
Physical work site required
Occasionally
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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