Meet Karen & Kelsey, United Concordia Customer Service

karen Customer Service Representative United Concordia Dental: youtube video

KAREN: First of all, I like to talk, but I also like knowing I can help people.

KELSEY: Our department, we’re responsible just for taking care of the members, making sure all of their dental needs are taken care of, making sure that they understand what their benefits are.

KAREN: Whatever question they have we try– not try, we’re going to give them the answer. And if I don’t know the answer, we’re going to call them back with the right answer.

KELSEY: I personally am close with the military family and I relate from both sides. So I have the military… I know what it’s like to sacrifice and not have a loved one home. But I also know what it’s like to be a customer service rep. And if my husband called in, what kind of service do I want him to have?

KAREN: It’s very rewarding because you actually get to give back. These military members and their families give so much that it’s nice to be in a position where you’re actually going to help them. They’re so appreciative of everything that we do. We are the heartbeat of health care.

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