Sales Support Analyst
Job ID: J149001
Company: HM Insurance Group
Location: San Francisco,CA,US
Full/Part Time: Full time
Job Type: Day (United States of America)
AHN Facility:
Posted Date: August 2, 2019
JOB DESCRIPTION
Company :
Hm Life Insurance Company
Job Description :
GENERAL PURPOSE:
Responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.
ESSENTIAL RESPONSIBILITIES:
1. Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
2. Effectively perform account service activities: Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
3. At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures
4. Accurately and timely process and set-up new or updated clients in the appropriate system(s).
5. Other duties as assigned or requested.
QUALIFICATIONS:
Minimum
- High School Diploma or GED
- 3-5 years of relevant, progressive experience in the area of specialization. Grandfathered experience requirements effective August 2016.
Preferred
- Understanding of self-funding and/or Stop Loss concepts
- Knowledge of medical insurance products and terminology
- Understanding of group insurance underwriting guidelines
Knowledge, Skills and Abilities
- Experience using Excel and Word
- Verbal and written communication skills
- Organizational skills
- Math skills
- Customer / account service experience in the group insurance or employee benefits industry within a professional office setting
WORK ENVIRONMENT
Is Travel Required?
Yes, limited travel (one to two times per year) may be required to Home Office or other location for training.
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Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
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BENEFITS
Total Rewards Program
In addition to competitive pay rates and flexible career growth, we show our employee appreciation through a comprehensive Total Rewards package, including:
- Medical and prescription drug, dental and vision coverages, including family and domestic partners
- Health Saving and Flexible Spending Accounts
- Life, AD&D and disability insurance
- Retirement benefits
- Paid time off, including paid holidays and a volunteer day
- Tuition reimbursement
- Volunteer opportunities
- Work/life programs, including Employee Assistance Plans
Wellness Resources and Programs
Employees have access to the following wellness programs and resources:
- Onsite employee health center with same-day sick appointments, physical therapy and pharmacy services at major campuses
- 24/7 telephone access to health and wellness coaching to achieve personal goals
- Fitness center access for all employees inclusive of showers, lockers, and group exercise classes at major campuses
- 100% coverage for preventive exams, including onsite flu shots
- Incentive program that rewards employees with reduced health insurance premiums
- Onsite chef-led cooking classes and tastings at major campuses
- Departmental physical activity challenges to build camaraderie and reward employees
- Sit-to-stand workstations, as well as personal ergonomic desk consultations
- Onsite seated massage and stress management classes, including yoga and meditation at major campuses
- Work-life resources, such as employee discounts and financial counseling services
- Secure bicycle parking at major campuses
- Environmentally healthy workplace, including energy-efficient buildings and eco-friendly product use
Employee Benefits and Wellness
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