Care Connect Call Center

Allegheny Health Network
GENERAL OVERVIEW:
The Call Center Representative is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.
ESSENTIAL RESPONSIBILITIES:
QUALIFICATIONS:
Minimum
Preferred
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Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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In addition to competitive pay rates and flexible career growth, we show our employee appreciation through a comprehensive Total Rewards package, including:
Pittsburgh, PA is home to Highmark Health’s corporate headquarters, as well as the headquarters of many of our businesses and a majority of our career opportunities. When you live and work in Pittsburgh, you’ll experience a wide variety of lifestyle advantages. Take a look around and you’ll quickly see why Pittsburgh is one of America’s most liveable, most affordable, safest and happiest cities. Learn more about this exciting and inviting location:
In addition, you’ll work within a dynamic, fast-paced and fun environment where special events, celebrations and community involvement are all part of the experience. Above all, you’ll be able to make a direct, daily impact in the lives of our patients and help us transform the way health care is provided.
Join us on our mission to create a remarkable health experience, freeing people to be their best!
Take a look at what you can expect to happen next after you apply for this position.
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