Retail Store Concierge
Job ID: J174485
Company: Highmark Inc
Location: Erie,PA,US
Full/Part Time: Full time
Job Type: Day (United States of America)
AHN Facility:
Posted Date: February 16, 2021
JOB DESCRIPTION
Company :
Highmark Inc
Job Description :
JOB SUMMARY
This job functions as the initial point of customer contact in the Retail Store with duties as follows: Greeting customers when they enter the store or call on the phone, gathering appropriate information from each customer, scheduling meetings, keeping the meeting calendar organized, managing daily store process and flow, handling basic customer service inquiries and supporting the retail store staff as needed. This position requires a basic knowledge of Highmark products, systems, and resources used in stores, including a basic knowledge of any necessary Highmark or Highmark-owned ancillary products.
ESSENTIAL RESPONSIBILITIES
- Play a key role in the Sales Process of the Retail Stores by greeting all customers who enter the store in an open and friendly manner, engaging customers to determine their individual needs to better assist and expedite the consultation and sales process, interacting with a diverse customer base and addressing the needs of each individual customer appropriately, managing the overall traffic flow in-store while using tact and skill to deliver the highest level of customer care and service, managing daily inter-staff communications regarding pre-scheduled appointments, walk-in appointments, in-store event reservations and additional in-store activities.
- Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence, SOP adherence, opening and closing responsibilities. Handle any appropriate Customer Service inquiries.
- Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.
- Monitor customer feedback and report all pertinent feedback to the Store Lead.
- Other duties as assigned.
REQUIRED EDUCATION
High School Diploma/GED-
PREFERRED EDUCATION
Business Administration
EXPERIENCE
Minimum:
- 1 year of experience in any Retail Store setting
Preferred:
- 1 year of Health Insurance Industry experience
- 1 year of reception/concierge/administrative experience in any field
KNOWLEDGE, SKILLS & ABILITIES
- Ability to work a flexible schedule, up to 40-50 hours per week as needed
REQUIRED LICENSURE
PREFERRED LICENSURE
CMS Certifications
TRAVEL REQUIREMENT: 0% – 25%
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
Position Type:
Office-Based
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
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Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
BENEFITS
Total Rewards Program
In addition to competitive pay rates and flexible career growth, we show our employee appreciation through a comprehensive Total Rewards package, including:
- Medical and prescription drug, dental and vision coverages for your and your eligible dependents
- Health Saving and Flexible Spending Accounts
- Life, AD&D and disability insurance
- Employer-sponsored 401(k) plan
- Paid time off, including paid holidays
- Tuition reimbursement
- Volunteer opportunities
- Voluntary benefits
- Employee discounts
Wellness Resources and Programs
Employees have access to the following wellness programs and resources:
Employees have access to the following wellness programs and resources:
- Work-life resources, such as employee assistance programs and financial counseling services
- 24/7 telephone access to health and wellness coaching to achieve personal goals
- Onsite pharmacy services at major campuses
- Fitness center access for all employees inclusive of showers, lockers, and group exercise classes at major Highmark campuses, Allegheny General Hospital & West Penn Hospital
- Access to chronic condition management programs when enrolled in the employer-sponsored medical plan
- 100% coverage for preventive exams, including flu shots
- Incentive program that rewards employees
- Secure bicycle parking at major campuses
- Healthy food options at onsite cafeterias
- Employee networks to gather in the name of health
- Onsite seated massage and stress management classes including yoga, mindfulness and meditation
LIVING IN PITTSBURGH
Pittsburgh, PA is home to Highmark Health’s corporate headquarters, as well as the headquarters of many of our businesses and a majority of our career opportunities. When you live and work in Pittsburgh, you’ll experience a wide variety of lifestyle advantages. Take a look around and you’ll quickly see why Pittsburgh is one of America’s most liveable, most affordable, safest and happiest cities. Learn more about this exciting and inviting location:
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