Job Description :
This job designs, develops, implements, supports, and optimizes Salesforce architecture strategy to meet business capabilities and needs. Ensures completeness of Salesforce architecture by adequately addressing all the pertinent concerns of its stakeholders. Ensures integrity of Salesforce architecture by connecting various views of stakeholders, reconciling conflicting concerns, and showing the trade-offs made in so doing. Considers practicality and fitness for purpose in determining Salesforce architecture to develop. Leverage business and Salesforce technology knowledge to enable and/or alter business processes, practices, organizations and systems. Maintains knowledge of emerging Salesforce products and best in class business trends and practices.
- Provide strategic consultation to Salesforce business customers in defining or designing business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of enterprise Salesforce solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
- Specifies and designs large or complex Salesforce systems, solutions, networks, infrastructure elements, or processes. Selects appropriate design standards, methods and tools and ensures that they are applied effectively. Reviews others’ system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Establishes policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options. Ensures that the system architecture balances functional, service quality and systems management requirements. Uses appropriate tools, including models of components and interfaces, to contribute to the development of architectures.
- Produces detailed component requirements, specifications and translates these into detailed solutions/designs for implementation using selected products. Provides advice on technical aspects of system development, integration (including requests for changes, deviations from specifications, etc.) and processes. Ensures that relevant technical and business strategies, policies, standards and practices are applied correctly.
- Selects and uses tools and methods to establish, clarify, and communicate the functional and non-functional requirements of system users, their characteristics, and tasks. Identifies the technical, organizational, and physical environment in which complex products or systems will operate. Identifies, proposes, initiates, and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.
- Ensures the resolution of a variety of architecture and business problems:
- Communicates effectively will all levels of organization
- Manages expectations of customers, partners and management
- Participates in customer walkthroughs and plans; design and technical walk-throughs; and problem resolution and decision making
- Interacts with departments across the organization as necessary, including the development and interpretation of complex requirements for peers and other staff.
- Maintains an in-depth knowledge of available Salesforce functionality and products and provides advice regarding their application. Provides leadership in Salesforce technical design and architecture to peers, developers, management and business users including technical expertise, coaching, and ad-hoc training by:
Preparing presentations on complex issues on the area of expertise
Presenting to their peers to ensure consistency to Highmark's strategic direction.
- Other duties as assigned or requested.
- Bachelor’s Degree in Information Technology or related field
- 5 – 7 years experience in architecture
- 5+ years experience with Salesforce configuration and APEX development
- Experience with Service Cloud, Sales Cloud, Marketing Cloud, Health Cloud, Vlocity, and other Salesforce-related technologies
LICENSES OR CERTIFICATIONS
- Industry certifications
- Health insurance industry business knowledge
- Salesforce Architect certification
- Other Salesforce certifications and badges
- Health insurance industry business knowledge
An Architect is not required to have experience in all of these, but is required to have those needed to support applications they are responsible for supporting. Current skill set are reviewed every other year, new skills may be required to meet changing business needs.
Project Management Tools:
Certification in application areas such as:
Certified Salesforce Architect
LANGUAGE (Other than English)
0% – 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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