Job Description :
This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. The incumbent has a deep understanding of a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application. Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, a process change, or modifications to business rules. Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent interfaces with positions that are directly involved in the hard-key programming of applications as roles involved in the analysis of the overall business process(es). Uses functional and organizational knowledge to mentor junior resources.
- Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
- Participate in the full project life cycle by actively participating on project teams based upon experience and need.
- Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized
- Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
- Run system reports and/or create ad-hoc reports, pulling data from various sources. Analyze reports to ensure system performance and/or results.
- Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
- Other duties as assigned.
- High School Diploma/GED
- 3 – 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 1 – 3 years of technical application experience
- Bachelor’s Degree in Information Systems or Business Administration/Management
- 1 – 3 years in the Health Insurance Industry
- 1 – 3 years in the Healthcare Industry
- 1 – 3 years in Lean/Six Sigma
LICENSES AND CERTIFICATIONS
- (Lean) Six Sigma
- Project Management Professional (PMP)
- Process Improvement
- Analytical Skills
- Communication Skills
- Presentation Delivery
- Customer Service
- Strategic Thinking
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Referral Bonus: Level 1
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