Gateway Health Plan
Job Description :
This job performs clerical support for functional groups in accordance with standard procedures, such as copying, preparing and distributing mail, inventory, data entry, filing, faxing and retrieving documents, indexing and scanning/imaging documents. May also include, performing calculations, compiling and maintaining records, posting and verifying information, and resolving questions and problems. Online processing system(s) may be used to perform one or more these clerical functions. The incumbent also resolves discrepancies and may communicate with a variety of internal and external customers. The incumbent is expected to meet quality and production standard established by management.
- Communicate effectively while interacting with internal/external customers.
- Prepare, sort and distribute mail, inventory, and reports.
- Enter data/statistics into database or reports.
- Monitor, track and review inventory.
- Additional clerical duties may include, but are not limited to: photocopying and responding to incoming phone calls including transferring caller to the appropriate department.
- Other duties as assigned or requested.
- High School Diploma/GED
- 3-5 years customer service experience
Note: If servicing DoD programs, the following may be required:
- United States citizenship (as required by the Department of Defense)
- Successful attainment of a Department of Defense DIACAP security clearance.
Knowledge, Skills and Abilities
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
Ability to lift up to 35 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)
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