Hm Health Solutions Inc.
Job Description :
This job leverages people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with Client and Delivery teams to configure solutions and deliver value to customers; acts as a subject matter expert and trusted advisor in both practice and customer spaces; and works closely with the product delivery teams to define strategic and tactical direction. The incumbent delivers value to customers through product advisory and delivery services in support of Enterprise Solutions application offerings. Accountabilities include, but are not limited to, high level project estimates, project solutioning, client advisement for technology acquisition process, supporting deliverable content, engaging key customer stakeholders, providing analysis, and building and sharing institutional knowledge.
Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides
Interface regularly with Client and Delivery teams to deliver on customer commitments
Contribute to product road mapping, capability and product solutioning and estimating, planning and delivery management
Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets
Recognize customers’ needs proactively, respond to customer feedback and serve as an escalation point
Build and manage customer relationships by; Identifying customer needs, assess impacts, determine available options and recommend solutions
Other duties as assigned or requested
- Bachelor’s Degree in Business Administration, Business Management, Information Systems, or related field
- 6 years of related experience
- 0 – 1 year in Lean/Six Sigma
- 0 – 1 year in the Health Insurance Industry
- 0 – 1 year in the Healthcare Industry
- Ability to collaborate with different technology teams, meet with all levels of the organization and previous technical consulting experience is preferred for this role
- Excellent written and verbal communication
PREFERRED LICENSES AND CERTIFICATIONS
- Information Technology Infrastructure Library (ITIL)
- The Open Framework Group (TOGAF)
- Six Sigma
- Project Management Professional (PMP)
- Analytical Skills
- Communication Skills
- Report Writing
- Agile Methodolgy
- Agile Project Management
0% – 25%
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Referral Payout Level: 1
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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