CUSTOMER SERVICE

Work at the front lines of building our brands and delivering best-in-class service.

Within a customer service role, you could support several of our businesses, including Highmark Inc. (Health Plan Operations), Allegheny Health Network, United Concordia Dental, and Gateway Health. Working in this role can provide you with a foundational knowledge of the health care industry and the ability to collaborate with multiple business areas.

Our Customer Service team members come from many different backgrounds. We look for people who listen, understand and communicate – those who can excel in any type of customer service environment. To be successful in those role, you’ll be expected to:

Utilize

a holistic approach for each customer conversation, blending an empathetic attitude, problem solving & consultative skills to deliver outstanding service.

Deliver

a customized, personalized approach that simplifies the customer experience.

Strive

to improve the lives of our members every day.

Gain

foundational knowledge of multiple areas within HPO and exposure to other business subsidiaries.

Experience

a position that is an excellent launching point for your career at Highmark Health.

PROFESSIONAL DEVELOPMENT

From day one, we support you with training, encouragement and development so you quickly feel confident and you can start to grow your skills. Your onboarding isn’t just within the training period, you’ll be supported through the entire year. Our training focuses on two areas:

customer-product-icon

Product Knowledge

To best serve our customers, you must be knowledgeable about our health plans. There is a lot to learn, but we provide training, support, mentoring and ongoing learning, so you can always be confident and clear on every call.
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Process Knowledge

We help you understand how our health plans work so that you can maintain our systems effectively, update customer details and ensure that claims are processed correctly.
With a strong base of training, our Customer Service teams build on their skills quickly and take on more responsibility. There are opportunities in the future to specialize in specific product areas, to focus on more complex customer cases or to move up into a People Leader role.

Connect with the career that’s right for you

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HEAR FROM OUR EMPLOYEES

Visit our Meet Our People Page for a complete list of employee testimonial videos.

UPCOMING EVENTS IN CUSTOMER SERVICE

Events Calendar

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