CANDIDATE FAQs

Q1: Can I create a profile without applying to a specific job?

A1: No, your candidate profile is tied to a specific job application. You must apply to a job in order to establish a profile. However, your information will be stored in your account and prepopulated for future applications.

Q2: How do I apply to a job?

A2: How to apply:
1. Visit our job search page
2. Once you have identified a job and wish to submit your application, click Apply
3. Enter your username and password. If you have not created an account, select Create Account.
4. Click Apply.
5. Enter your contact information in the specified fields. You also have the option to import your LinkedIn profile, which will auto populate the My Information and Experience sections of your application.
6. Click Next.
7. Enter work experience, skills, social networks and upload any documents, including a resume and cover letter.
8. Click Next.
9. Agree to the terms and conditions and click Next.
10. Review your application and click Submit. A pop-up box informs you that you have successfully submitted your application.

Q3: What if I experience technical issues with creating a profile or applying for a job?

A3: If you experience issues creating a profile or applying for a job, please contact our Candidate Care Team at 844-242-HR4U (4748), Option 2. Please note that our Candidate Care Team does not have information regarding applicant status.

Q4: Who can I contact for an accommodation request?

A4: For accommodation requests, please contact our HR Services Team at 844-242-HR4U (4748), Option 2. Please note that our Candidate Care Team does not have information regarding applicant status. Candidates can review position status in their Candidate Account under the “My Applications” section.

Q5: Do I need to complete my application in one sitting or can I save and return back later to finish?

A5: You must complete your application in one session. Unfortunately, the system does not allow for you to save and return to submit in a second session. Please have all materials, including your resume/work history available when you begin your application.

Q6: Can I apply to more than one job at the same time?

A6: No, you must apply to each job separately. However, once you submit an application and create an account, your information will be stored in your account and prepopulated for future applications.

Q7: How will I know if you received my application?

A7: You will receive an email notification that will indicate your application has been received. (Please note that the email notification may be filtered to a spam folder.) If you do not receive this email notification, your application has not been received. You will also see the position listed on your Candidate Account, under “My Applications.”

Q8: How can I check my application status?

A8: You can review your application status by logging back into your account at a later date. Status will appear on your Candidate Account under “My Applications”.

Q9: What do the different candidate status’ mean when I review “My Applications”?

A9: Below is an overview of our application stages:

STATUS MEANING
Application Received Application has successfully been submitted.
Under Review Application has been Received and being reviewed by the recruiter and/or manager.
Interview The candidate has been contacted, or will be contacted soon, about scheduling an interview. The candidate will remain in this status until a decision is made whether to move forward in the offer process and until the candidate accepts the offer in the system.
Offer Accepted An offer has been made and all the pre-hire screenings have been completed.
Not Selected Application has been dispositioned for this position. Please continue to review our openings as we post new job opportunities frequently.

Q10: What if I forgot my password?

A10: Click “Sign In” from the job search page. Click “Forgot Password” on the popup window and follow reset instructions.