Assistant Director - Community Based Palliative Care (RN) Harrisburg/Lancaster/York

Company :

Endorsed

Job Description : 

JOB SUMMARY

This job is located in the Harrisburg/Lancaster/York area and responsible for monitoring clinical operations, quality, key performance indicators and outcomes of the Enhanced Community Care Management (ECCM), a community-based Palliative Care Program. The incumbent is accountable to drive continuous quality improvement and implement process improvement initiatives in the work of POD-based teams of APPs, RNs, LSWs and care coordinators deployed to service patients in specific geographic regions.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Monitor POD based staff, including (but not limited to) APPs, RNs, social workers and care coordinators, for Clinical Operations, assigning tasks and objectives, and establishing clear goals in order to measure results versus objectives.
• Responsible for the development and engagement of POD team by fostering and activating a motivating work environment that recognizes and rewards strong performance and Our Core Behaviors.
• Serves as a liaison between interdepartmental teams, referral sources and patients and families.
• Selects and maintains a qualified, well-organized staff to provide care for the needs of the patients.  Promotes staff development and succession planning.
• Establishes staffing patterns, which reflect the quality and quantity of various personnel necessary to plan, provide, and supervise the care rendered to patients and families.
• Consults with the Director of Care Management, medical director and/or other treating physicians in matters relating to patient care services in order to ensure optimal person-centered care.
• Accountable for quality compliance and outcomes of the care provided by the POD team. Provides leadership in promoting and maintaining standards for providing excellent quality care by all members of the patient care team.
• Reviews patient and provider satisfaction data and findings and assists managers to formulate improvement plans.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Nursing

Substitutions

• None

Preferred

• Master's Degree in Nursing

EXPERIENCE

Required

• 7 years in Case/Care Management
• 5 years in a leadership or management role

Preferred

• 3 years in Palliative Care or Hospice Care

LICENSES or CERTIFICATIONS

Required

• RN license in appropriate state based on location.

Preferred

• None

SKILLS

• Strong Communication
• Leadership
• Ability to delegate tasks

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Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$78,900.00

Pay Range Maximum:

$146,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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