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Internal Business Systems Analyst

United Concordia Dental

Company :

United Concordia Dental

Job Description : 


This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. The incumbent has a deep understanding of a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application.  Understands how work is being conducted, and through analysis, determines solutions to the issue(s).  Works with stakeholders to identify solutions that may include training, a process change, or modifications to business rules.   Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent interfaces with positions that are directly involved in the hard-key programming of applications as roles involved in the analysis of the overall business process(es). Uses functional and organizational knowledge to mentor junior resources.  


  • Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
  • Participate in the full project life cycle by actively participating on project teams based upon experience and need.
  • Support various aspects of requirements testing (e.g. testing plan, testing scenarios, testing scheduled, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized
  • Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
  • Run system reports and/or create ad-hoc reports, pulling data from various sources. Analyze reports to ensure system performance and/or results.
  • Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
  • Other duties as assigned.



  • High School Diploma/GED


  • None


  • Bachelor's Degree in Information Systems or Business Administration/Management



  • 3 - 5 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 1 - 3 years of technical application experience


  • 1 - 3 years in the Health Insurance Industry
  • 1 - 3 years in the Healthcare Industry
  • 1 - 3 years in Lean/Six Sigma



  • None


  • (Lean) Six Sigma
  • Project Management Professional (PMP)


  • Leadership
  • Process Improvement
  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Presentation Delivery
  • Customer Service
  • Strategic Thinking


** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check. **

Language (Other than English)


Travel Required

0%  - 25%

Candidate will need to come into the office for specific meetings on an as needed basis.


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required 


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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