Senior Knowledge Strategy Analyst

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job is responsible for the development, design, and delivery of strategic knowledge sharing processes and content deliverables that support the business vision, mission and direction.  Supports the business by collaborating with various operational areas and management to position messages and knowledge content for both internal and external consumption.  The incumbent will be responsible for consulting with business leaders, customer support areas, and global process owners to proactively identify and develop key strategies, process documentation, and knowledge deliverables in support of critical operational and customer success initiatives. 

ESSENTIAL RESPONSIBILITIES

• Author new and modify existing documentation to reflect the changes from operations projects, revised business practices, corporate initiatives, mandates, regulatory findings, platform customer support, self-service, etc.  Adhere to formal review and governance processes and ensure content quality and consistency at all times. 
• Develop, deliver, and maintain process documentation for roll-out and adoption centered around customer centered and operational initiatives driven by the business. Ensure content is favorable to group relations and compliant with all corporate legal requirements.
• Develop and maintain timeline strategies, features, notifications, and support content for internal and external consumption.
• Perform language content review and design, formatting and brand compliance for the numerous model documents maintained in the document management system.
• Provide support for development, delivery, maintenance, and governance of knowledge content and related operational knowledge sharing strategies. 
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Administration, Computer Science, Strategic Development, Communications, PR or related field required

Substitutions

• 6 years of relevant, progressive experience in lieu of degree

Preferred

• Master's Degree in Business Administration, Computer Science, Strategic Development, Communications, PR or related field required

EXPERIENCE

Required

• 5 years of Knowledge Sharing/ Management
• 5 years of Strategic Process Development

Preferred

• 5 years Healthcare/ Health Insurance
• 5 years Knowledge Management Applications and Content Management
• 5 years Publications and Media Management Experience

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Intermediate to advanced level of knowledge regarding all Highmark products, benefits, health programs and systems is essential
• Strong organizational, analytical, and interpersonal skills
• Strong oral and written communication skills with ability to adjust for internal and external business and technical audiences
• Ability to present to groups, develop strategy content, and create process/technical documentation

Languages (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL AND WORKING CONDITIONS

Position Type

Office Based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$57,700.00

Pay Range Maximum:

$106,700.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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