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Clinical Quality Management - EPSDT Coordinator

Highmark Inc.

  • Company Highmark
  • Home, DE
  • Clinical Services
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 


This job is responsible for working with appropriate departments in the areas of compliance and process improvement for all product lines. Reviews, researches and responds to clinical data relating to quality of medical care. Recommends and/or implements interventions related to the improvement of medical care and costs. Serves as a corporate resource regarding related accreditation standards including NCQA, CMS, URAC, etc., clinical performance and continuous improvement principles. Coordinates related accreditation activities on behalf of the organization. May perform: special studies or audits, practice guideline development and monitoring, network provider performance measurement and monitoring, activities to educate or influence the behavior of members and/or providers. Acts as subject matter expert for the corporation. 

Candidates should reside in the state of DE or within reasonable distance to travel within the state.


  • Develop and manage large projects targeting members and/or network providers to improve clinical care provided to health plan members, including data analysis; visualizing and resolving complex problems; and developing and implementing interventions across the Organization networks.
  • Organize and provide consultative support to relevant corporate stakeholders to address key barriers to appropriate member clinical care.
  • Coordinate and manage the position-specific quality improvement programs to maintain regulatory compliance and quality accreditation for the corporation.
  • Fulfill the role of subject matter expert for the corporation regarding activities related to applicable quality standards.
  • Other duties as assigned or requested.



  • 5 years of Relevant progressive experience in the area of specialization
  • 1 year of Experience with continuous quality improvement processes including project planning and managing multiple priorities
  • 1 year of Experience interpreting regulations and assessing plan impact, implementing processes to enhance compliance, and auditing results.


  • Work experience using TQM and/or continuous process analysis and improvement fundamentals.
  • Work experience demonstrating use of analytical and problem-solving skills.
  • Work experience with moderately complex projects but known methods of resolution; extremely complex projects and previously untested methods of resolution.
  • Work experience in quality/credentialing activities or related business areas


  • Communicate effectively with appropriate levels of organization (including senior management) and external stakeholders to ensure project completion
  • Work collaboratively with all levels of staff, external stakeholders, and representatives from applicable regulatory/accrediting bodies
  • Work independently, identify issues that place the plan at risk, and effectively communicate these concerns to management in a timely manner. This job requires the ability to recognize and balance business and operational constraints without jeopardizing compliance



  • Bachelor's degree in Nursing with current state licensure or bachelor's degree in other clinical field such as Physicial Therapy, Social Work, or Psychology


  • 4 years of relevant experience in lieu of bachelor's degree


  • Master's degree



  • None 


  • None 

Language (Other than English):  


Travel Requirement:  

0% - 25% 


Position Type  

Office- or Remote-based 

Teaches / trains others 


Travel from the office to various work sites or from site-to-site 


Works primarily out-of-the office selling products/services (sales employees) 


Physical work site required 


Lifting: up to 10 pounds 


Lifting: 10 to 25 pounds 


Lifting: 25 to 50 pounds 


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.  
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.   
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.   

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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