Skip To Content

Manager Strategic Business Operations


  • Home, PA
  • Strategic Planning/Corp Development
  • Full time
  • Day (United States of America)

Company :


Job Description : 


This job is responsible for engaging community-based partners and developing the roadmap for building relationships in new markets. This position is in support of Enhanced Community Care Management (ECCM) a palliative care program. Additionally, this position manages the operations and alignment of direct reports within budgetary and strategic constraints. This includes planning, organizing, and controlling their resources to ensure that proper skill to task alignment is carried out, for the most effective and efficient completion of tasks. A key focus of this position level is implementation of tactical action plans to support day to day and near-term objectives.  Managers are to ensure that policies and procedures that have been developed by leadership are adhered to and carried out by their direct reports.


  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Ensures that operational, and strategic, policies are followed, and respective business objectives are achieved.

  • Manages, and controls, activities within multi-functional areas or sections.

  • Oversees a team that handles a number of projects, processes, or programs varying in complexity- and requiring an adept technical/business expertise.

  • Focuses on best practices and process improvements ensuring effective execution of operational plan and meeting company requirements.

  • Plans, implements, and maintains budget for functional area or sections.

  • Inspires and engages team to deliver with a sense of urgency on expected results.

  • Works cross-functionally to drive execution and hold teams accountable for their deliverables.

  • Provides regular updates to leadership, and highlight critical issues that have arisen from the supervisors for input or executive/leadership buy-in.

  • Management of end-to-end workflows to ensure operational excellence, as well as the appropriate tracking of process KPIs.

  • Ensures quality, and compliance, from themselves and their collective team members.

  • Other duties as assigned or requested.



  • Bachelor's Degree


  • 6 years of related and progressive experience in lieu of Bachelor's degree


  • Master's Degree



  • 7 years in Strategic Planning, Technology, Project Management, or Program Management

  • 3 years in a leadership or management role


  • 5 years in the Healthcare or Health Insurance Industry

  • Experience with relationship management of community-based partners



  • None


  • Six Sigma


  • Excellent ability to motivate team members

  • Exceptional communication skills

  • Vision centered around strategic initiatives

  • Change agent

  • Ability to evaluate impact of changes to existing products or processes

  • Proficient software skills (Microsoft 365, etc.)

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Thumbnail Join Talent Community@2X

Connect with a career that’s right for you.

Introduce yourself and we'll get in touch monthly to share career insights and company news.

Join Our Talent Community