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SVP, Institute Operations (AHN)

Allegheny Health Network

  • Company AHN
  • Pittsburgh, PA
  • Administrative Services
  • Full time
  • Day (United States of America)

Company :

Allegheny Health Network

Job Description : 


As a key member of the Allegheny Health Network executive leadership team, this position provides senior leadership, effective management and overall oversight of the strategic and operational aspects of the Allegheny Health Network Institutes.  This includes all institutes, physician practices, medical office buildings (excepting those on a hospital campus), health and wellness pavilions and neighborhood hospitals.  The incumbent identifies opportunities to more fully integrate, standardize, and drive significant operational improvements to strengthen the Allegheny Health Network’s (AHN) role as a Pacesetter, achieving the clinical model of the future.  This individual will serve as a key partner in executing upon the blended health strategy, transforming the value based care model within the enterprise and successfully advancing key external partnerships. The incumbent will be highly focused in achieving and exceeding objectives in quality, Equity, cost, experience, affordability and outcomes consistent with the quintuple aim.

The incumbent provides leadership resulting in strong operational performance, outstanding teamwork, superior quality of care and continued expansion in clinical programs including access across our network footprint.  The incumbent will ensure proper operational controls, administrative and reporting procedures, and operational systems are in place to ensure quality outcomes, financial strength, operating efficiency, and patient satisfaction for the Institutes.  Partners with Institute Chairs and executes on cultural transformation strategies inclusive of those relative to AHN strategy intent and pillars which include:  AHN operational improvement, clinical excellence and standardization and expansion of our footprint to enable access and growth consistent with the blended health strategy and AHNs role as a pacesetter in the strategy. 

The successful candidate will partner with Chairs on the clinical enterprise, presidents on community goals, and is responsible for the overall fiscal performance of institute operations as measured against approved goals and objectives. The incumbent leads and provides oversight, in partnership with hospital and enterprise executive leadership, for all activities in fulfilling the mission to provide quality healthcare, further healthcare education and research, develop community health programs, support key service lines, integrate shared system-wide functions, support centers of excellence, focus on clinical outcomes, improve employee engagement and patient and physician satisfaction, and improving all operating measures. The incumbent is responsible for the development and implementation of a comprehensive strategic plan for the institutes with clear objectives and priorities for the successful integration and growth of the organization.  Plays a key leadership role in practice acquisitions and continually assesses the effectiveness of the operational footprint.   Assesses the existing talent within the institutes and develops succession plans inclusive of structured development plans and replacement strategies.


  • Impact enterprise goals consistent with the strategies of the enterprise.   Facilitate and drive integration within AHN entities around service, clinical programs and Network-wide efficiencies.  Build relationships and leverage resources throughout the hospitals within the region to establish an AHN orientation relative to efficient, high quality care being delivered in the right setting.  Collaborate and establish partnerships to address community needs with all AHN hospitals. Areas of focus include growth, access, quality and cost as well as opportunities for integration and alignment.
  • Transform the necessary internal infrastructure to maximize the performance of network wide Institute performance and facilitation of a collaborative, yet efficient physician environment.
  • In partnership with the Executive Vice President- COO-AHN and President-Allegheny Clinic, lead the design and implementation of an appropriate incentive-based and value-driven compensation system for member physicians. Monitor performance, take necessary corrective actions and report results, at a minimum, on a quarterly basis.
  • Manage the operational and capital budgets of the institutes with the objective of making the organization financially sustainable and profitable. Foster on-going revenue cycle improvements. Aggressively mitigate all variances to budget. Make sound decisions on the best use of resources in support of organizational priorities and strategies.
  • Shepherd the organization through transformational change which integrates different points of view and builds ownership. Recruit, lead and mentor a transformational physician organization senior management team.
  • Translate business vision and strategy into operational tactics building organizational support and infrastructure needed to achieve this end.  Set strategies, goals, programs, best practices and compliance improvement projects for operational functions, improving operational execution and delivering on our value proposition.  Drive improved operational performance, service effectiveness and enhance revenue management.
  • Achieve Operational Excellence objectives established within the AHN operational framework.  Achieve patient and employee satisfaction goals and drive improvements.  Improve internal operational efficiencies. 
  • Develop a strong relationship with the medical staff and AHN leadership to build confidence, trust, and credibility. It is critical that this individual be viewed as an action-oriented, performance focused leader, adept at navigating within a fast-paced, highly matrixed environment that is undergoing rapid transformation.
  • Ensure that there is a strong management team in place, within all institutes, that can work effectively across the both the Network and the enterprise in moving the organization forward.  Evaluate the current management team and structure, making appropriate changes that will drive team work and high performance. Included in the evaluation will be an assessment of the current, traditional structure relative to its ability to effectively leverage resources and performance within the evolving, regional health system structure.
  • Enhance a culture of accountability at all levels of the organization.  Establish a disciplined approach to decision making with critical metrics to continuously measure performance.  Foster a culture of teamwork and collaboration and instill a sense of enthusiasm and pride, by fostering as culture of accountability. Be highly visible and “hands on” in order to communicate the “pulse” of the organization.
  • Develop creative ways to reallocate resources throughout the division and eliminate programs in close collaboration with AHN’s clinical leadership and CMO that are not aligned with the overall vision and strategy of AHN and enterprise.
  • Work with Patient Experience leadership to improve patient experience and satisfaction level across all entities within scope.  Champion excellence in clinical quality and patient safety. Communicate to the employees the correlation between service excellence, employee engagement, patient satisfaction and improved operating performance and how these goals will leverage collective successes.
  • Work with Institute leaders and Chairs to stabilize and improve performance of the entities within the acute care settings and continue to build regional/national accountability within the Network. 
  • Collaborate with the Chief Operating Officer – Hospital Operations in the development and strategy relative to regional based business plans and physician alignment strategies that nurture productive relationships between the medical staff and Network.  These should be founded upon the principal that their respective futures and success are inextricably linked in coordinating low-cost, high quality care within the region and while sustaining important teaching programs.



  • Bachelor's Degree in Healthcare Administrative, Management or other related specialty
  • Related Advanced Degree


  • None


  • A minimum of 10 years’ experience in progressive leadership roles in a multi-specialty group practice, PHO or IPA or within an integrated health system. Experience working collaboratively with community-based providers is required.
  • Experience in a turnaround/growth situation with a focus on the long-term success of the institution; a track record of implementing significant change and a history of staying on after change has been undertaken.
  • Excellent financial skills with a strong business, quality, mission, and results-focused orientation; has successful record of growing programs, services, market share, and profitability; P&L experience managing a multi-site medical group.
  • Strong, positive track record in physician/medical staff relationships.
  • Successful track record of redesigning practice management systems and aligning incentives that have diminished silos and helped improve the performance across clinical specialties.
  • Experience in a value-driven organization, demonstrating high levels of quality/clinical outcomes, service, productivity, and efficient operations.
  • Experience with IT systems; electronic health records (EHR) and computerized physician order entry (CPOE). Ability to assist the health system in making key IT-related decisions impacting physician practices.
  • A successful track record of acting as a change agent within an organization.  Highly experienced in using, developing and implementing benchmarks and other tools that improve operating, financial and service performance.
  • Exceptional physician relations skills and experience working collaboratively with employed or private medical groups.
  • Knowledge of national physician practice trends, policies, and issues affecting physician practices.
  • Familiarity with risk, managed care, capitation, ACO development, and population health management.


  • Quality-oriented, focused on improvements in patient care services; has successful record in improving patient, physician, and employee satisfaction scores.
  • Has worked in competitive environments and competed successfully against strong market competition in his or her immediate service area and regionally.
  • Comfortable with an organized labor presence.
  • Known for open and inclusive management style yet, also holds people accountable.
  • A reputation for proactive identification of issues and finding solutions to them.
  • Engender a results-oriented, focused yet collaborative management style.
  • Be a visible leader.



  • None


  • Six Sigma Black Belt or similar certification in Quality Improvement

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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