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Manager Pharmacy Client Support & Consulting

Highmark Inc.

  • Company Highmark
  • Home, PA
  • Pharmacy
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 


This job is responsible for the retention of existing accounts and the acquisition of new members/contracts by leading a team of pharmacy personnel to that will directly support Client Managers, within National markets as well as regional markets in Pennsylvania, West Virginia, and Delaware.  The incumbent will lead and coach a high performing team that will serve as subject matter experts representing pharmacy and preparing proposals, meeting materials and/or sales collateral during the account renewal process. The incumbent motivates and develops the client support and consulting team to support retention goals and new membership goals to ensure corporate objectives are met as they relate to the pharmacy markets. Responsible for market management (i.e., awareness and management of external distribution channel relationships, competition, media and development of overall market/region strategies). Serve as a leadership liaison between Sales and pharmacy for client problem resolution. Supports the corporate goal for retention and client satisfaction.             


  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Lead the team to collaborate with sales to effectively consult on products and services which result in solutions that create value for the client and sustainable profit for the Organization. Oversee and implement processes to prepare the team to conduct pharmacy benefit design analysis for specialized proposals and quotes, evaluate financial reports and conduct basic financial analysis on utilization data and market research. Develop detailed specifications and standards for implementation of new pharmacy products for clients.
  • Continuously monitor and maintain knowledge of the market and competition. Oversee the team to assist Sales in prospecting strategies to bring new pharmacy business to the Organization.
  • Develop and maintain effective relationships with clients, consultants and brokers in partnership with other strategy stakeholders to develop and/or strengthen the Organization’s relationships with key distribution channels and partners. Accountable for influencing and building effective relationships with business partners (i.e. customers, peers, and producers, consultants).
  • Serve as a coach for the staff. Provide the leadership necessary to motivate and develop the pharmacy personnel to effectively serve the markets to assist the Sales team to gain and retain pharmacy membership. • Lead the team to develop documents and processes to ensure effective communication via work plans for all account implementation activities. 
  • Serve as Primary escalation contact for the resolution of the day to day pharmacy service issues related to client support. • Primary contact for the resolution of the day to day pharmacy service issues. Support  Sales during the implementation of client contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
  • Collaborate with Client Managers and peer Sales leadership to present and prepare data analyses, pharmacy management strategies and pharmacy capabilities to Organization clients and potential clients.
  • Assist in the preparation of pharmacy benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new pharmacy products for clients.
  • In coordination with Sales, strategize to develop and implement data-driven, clinical intervention plans and strategies for Organization clients to effectively impact behavior change, risk, pharmacy costs and productivity impairment. Coordinate all post-sale, on-going aspects of the company’s operations and communication with senior level executives at the client level, as well as legal, other Organization companies and outside vendors.
  • Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
  • Other duties as assigned or requested.



  • Bachelor's degree in a clinical field such as Pharmacy, Nursing, Nutrition or a Business related field


  • None


  • Master's Degree in a clinical field such as Pharmacy, Nursing, Nutrition or a Business related field



  • 5 years in Managed Care
  • 3 years of demonstrated clinical analytic experience with critical/strategic thinking and action plan execution including the "pitch" of new solutions (customer need, solution to need, value prop, projected financial return)
  • 3 years in a Leadership role


  • None



  • None


  • PA clinical licensure/certifications such as RN, RD, Pharmacist


  • Leadership/coaching
  • Interpersonal skills (persuasive, influential, consultative, collaborative, integrator); ability to build and maintain relationships with other departments and the Organization's clients including brokers
  • Strategic thinking and action plan execution
  • Problem solving and decision making
  • Verbal and written communication
  • Cross-functional and enterprise wide knowledge
  • Solid understanding of cultural competency, health disparity issues, and health equity issues
  • Demonstrated breadth of business and operational knowledge in healthcare industry

Language (Other than English):


Travel Requirement:

50% - 75%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required 


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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