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J217604

Procurement Shared Services Operations Analyst

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Procurement
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job ensures performance expectations are met for quality of services, turnaround time and cost with regard to the contingent workforce lifecycle.  This position will ensure that the business and third parties comply with legal, regulatory, compliance, security, access, contractual and other requirements, as applicable.   Primary tasks include investigating and resolving issues impacting turnaround time; assisting in budget preparation, purchase order management and cost control applicable to vendors; and consulting with senior management as needed on escalations and other issues impacting the business and management of their contingent staffing.


ESSENTIAL RESPONSIBILITIES

  • Investigate and resolve issues hindering contingent workforce ability to deliver expected services to the Organization (Day 1 productivity).  Will quickly identify what process steps should be taking place, define and understand what process steps are happening/missing/broken, and then work with appropriate parties to address the issues. Addressing issues with internal partners such as Hiring Mangers, Business Owners, Human Resources, enGen, HMHS, Compliance, ISRM, Security, Legal or others. Routing issues with external partners such as: Managed Services Provider (MSP), Vendor management System (VMS) partners, staffing agencies, critical vendors, etc. to the appropriate support personnel to ensure completion.  Issues that occur as a result of process or technological failures, will require ticket submission that clearly describes the problem and desired outcome as well as providing more information as needed to help drive quick resolution.
  • Generate and deliver reports for operational and performance metrics related to functional administration. Assists with contingent workforce data auditing and compliance reporting.
  • Maintain ongoing communication with identifying and articulating problems to various staff members, including senior staff members, outside venders, etc.
  • Coordinate periodic operational meetings with appropriate internal and external partners to address issues.  Frequency and duration of meetings will vary based on needs.  Agenda items should be defined in advanced of each meeting.  Action items assigned from prior meetings should be tracked and followed-up to ensure resolution.
  • Keep management abreast of issues that endanger the organization’s compliance with applicable regulations or legal contracts, as well as, any poor experience for a large number of members.  Communications should include a clear and concise explanation of the problem, probable impact if action not taken, and recommendation for how to resolve the issue.  Due to complexity of most issues, collaboration with staff from other departments and / or divisions of the organization, as well as, the vendor will be required in order to comprehend the full extent of a the issue(s) and develop feasible recommendations.
  • Participate as a team member in testing of new systems, enhancements to existing systems, and production support.
  • Maintain a thorough understanding of all relevant company policies, state and federal regulations governing contingent workforce needs.
  • Utilize project management methodologies, as an individual contributor and/or project lead on medium to large-sized projects, to produce project deliverables.
  • Other duties as assigned or requested.

EXPERIENCE


Required

  • 3 years in Business Analyst, Customer Service, Service Desk Operations, or related field


Preferred

  • 1 year with Audit and Compliance
  • 1 year with Contingent Workforce Operations or Vendor Management Operations


SKILLS

  • Demonstrated consultative, interpersonal, written and verbal communication and presentation skills
  • Ability to manage multiple priorities and initiatives
  • Exceptional analytical, prioritization, problem-solving, presentation and planning skills
  • Detail oriented and self-motivated professional
  • Strong customer service skills and/or working level knowledge of healthcare industry
  • Proficient with Microsoft Office Suite


EDUCATION


Required

  • Associate's degree OR 4 years of relevant, progressive experience in lieu of degree


Preferred

  • 1 year in Audit and Compliance
  • 1 year of Contingent Workforce Operations or Vendor Management Operations


LICENSES or CERTIFICATIONS


Required

  • None


Preferred

  • None


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$57,700.00

Pay Range Maximum:

$106,700.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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