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Manager Procurement Shared Services

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Procurement
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 


This job assumes responsibility of operational support for enterprise contingent workforce solutions, working directly with hiring managers, technology, procurement and human resources.  Ensure day-to-day oversight and management of the team. Will meet internal and external performance expectations outlined in the service level agreement (SLA), contract or other documents that govern our area.


  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Oversee the performance of contingent workforce operations and quality of work.  Plan, manage and oversee all operational support of third party contingent workforce support, working directly with Managed Services Provider (MSP), Vendor Management System (VMS) partners to ensure performance is meeting our expectations and issues are triaged in a timely fashion for delivering business staffing needs. 
  • Deliver executive and company wide reporting of operations team agreement metrics (Day 1 productivity, TAT and Quality).  Ensure accurate, timely and complete reports for operational and performance metrics related to functional administration. Manage contingent workforce data auditing and compliance reporting requests as needed.
  • Manage operational issues for day-to-day activities, respond to high priority, complex and/or escalated  requests and ensure third parties, technology teams and hiring managers adhere to all service level agreement metrics.  Makes recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the business needs.
  • Represent, engage and champion operational needs within the oversight process and structure as outlined in the department ways of working, this will ensure efficient and effective management of the services provided.  Conduct operational oversight meetings as needed appropriate internal and external partners. 
  • Assist in the creation of strategy specific to the functional area and operationalize the approach.  Lead the creation and modification of the operating model by which the company and the third party(s) interact. 
  • Other duties as assigned or requested.



  • 5 years in Claims, Service, Workforce Management, Procurement, Operations or another related function
  • 3 years in Leadership / Management / Mentoring role
  • 1 year of working with contracts


  • 1 year with Third Party Management


  • Knowledge of corporate control functions, particularly as applied to operational processing and data sharing
  • Ability to think and act independently – assume ownership of projects with minimal supervision
  • Excellent communication skills – both listening as well as verbal and written communications
  • Ability to quickly grasp and understand new concepts and ideas
  • Logical thought process – ability to identify all the steps needed to achieve desired objectives
  • Ability to influence stakeholders and decision makers - Interact with multiple levels from non-exempt to executive management
  • Consultative skills such as envisioning a desired outcome and developing solutions to achieve that outcome
  •  Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences



  • Bachelor's degree or other related areas OR 6 years of related and progressive experience in lieu of Bachelor's degree


  • Master's degree



  • None


  • None

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type

Office- or Remote-based

Teaches / trains others


Travel from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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