Skip To Content

Senior Business Process Analyst

United Concordia Dental

Company :

United Concordia Dental

Job Description : 


This job provides expertise for moderately to very complex problem solving and complete understanding of system functionality.  The incumbent reviews significant amounts of information and analyzes processes to support business unit needs.  Troubleshoots errors, conducts impact analyses, and/or solves data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies.   Provides guidance and education to Associate and Intermediate level employees.


  • Intake operational objectives and gather information.  Define, understand, and manage project scope.  Perform moderate/complex research to support evaluation of complex output requirements and formats.   May translate more complex business initiates to less experienced employees. Present project deliverables to appropriate audiences.  Create reports on financial/operational performance.  Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
  • Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule.  Communicate effectively with customers and colleagues. Successfully articulate issues, problem, and solutions. Conduct and oversee pre and post-implementation review.  Successfully plan, design, and conduct functional walk-throughs.  
  • Manage and advise on intermediate to large cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
  • Facilitate process improvement meetings and/or discussions
  • Analyze the functions and operations of a business area/function and identify problem areas.  Create process mapping and documents current and future state business processes.  
  • Act as subject matter expert/technical operations expert.  Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
  • Provide a broad range of budget, financial, and/or operational analysis for a large department or division. May develop budgetary/fiscal goal.
  • Develop desktop procedures and training materials.  May train employees on new processes.
  • May perform special projects upon request and oversee the work of less experienced employee. 
  • Other duties as assigned.



  • High School Diploma/GED


  • None


  • Bachelor's Degree



  • 5 - 7 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)


  • 3 - 5 years in the Health Insurance Industry
  • Dental Support Organization (DSO) experience
  • Credentialing Experience to include but not limited to
    • Stace License Verification
    • OIG
    • SAMS
    • Opt Out
    • NPDB
    • Specialty Certification
  • Delegated Credentialing Experience
  • Knowledge of Federal and State Credentialing Requirements
  • Knowledge of URAC and NCQA requirements
  • Dental/Health Insurance experience



  • None


  • None


  • Analysis of business problems/needs
  • Written & Oral Presentation Skills
  • Business Analysis
  • Business Process Design
  • Business Process Improvement
  • Business Process Mapping
  • Business Requirements
  • Collaborative Problem Solving
  • Project Management


** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen , and must also pass a background check **

Language (Other than English)


Travel Required

0%  - 25%


Position Type

WFA - Work From Anywhere

100% - Remote

Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required 


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Thumbnail Join Talent Community@2X

Connect with a career that’s right for you.

Introduce yourself and we'll get in touch monthly to share career insights and company news.

Join Our Talent Community