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Clinical Transformation Consultant - Primary Care Providers Delaware

Highmark Health

  • Company Hignmark Health
  • Home, DE
  • Provider Services
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 


This job is directly responsible for the value creation, impact and cost control and fiscal/ROI targets as set by the organization, including revenue stream outcomes, and engagement of primary care providers (PCP) enrolled in the Organization's value based reimbursement programs and continuous improvement models.   This job is a highly skilled subject matter expert (SME) in the Organization's value based reimbursement PCP programs who provides strategic, hands-on, office based support to PCPs for analysis of performance in quality, cost and utilization scores, identifies opportunities, identifies opportunities for improvement in value creation, cost control and utilization, performance, and develops strategic plans in collaboration with PCPs and the interdepartmental teams for transformation of workflows resulting in outstanding  performance in the Organization's value based reimbursement PCP program(s), ensuring that ROI targets as set by the Organization are met or exceeded.  Further, in a matrix management environment, the incumbent is responsible for collaborative work with other functions in the provider area, data analytics, and key internal/external stake holders to provide the most appropriate support to the PCPs based upon data analysis and dashboard reports.


  • Directly responsible to provide office based, hands on consultative workflow transformation and training/education services to PCPs enrolled in the Organization's value based reimbursement programs and clinical evidence based guidelines.  The CTC is expected to assess the needs of each individual PCP practice, and use a combination of on-site individual office based, entity level based, video conference, teleconference and electronic mail interactions to drive engagement and exemplary value creation, impact and cost control, and ROI/fiscal outcomes as set by the Organization for PCP programs. 
  • Directly responsible to analyze and interpret  PCP value based reimbursement reports in the areas of National Quality Standards like NCQA, HEDIS, NQF, PQRS etc., and cost and utilization and develop strategic plans to meet PCP  program targets to create value, impact and cost savings, as well as meeting the ROI as identified by the Organization.
  • Directly responsible to assess data for the highest ROI opportunities in PCP performance, and implement strategic plans to meet identified program targets across all of the Organization's value based programs for both the commercial and government business (ACA, Medicare STARS, Medicaid HEDIS, risk revenue).
  • Function as Highmark’s representative SME in value based reimbursement programs and data analysis.  This includes presentation of program results to both internal and external audiences, including practice and entity meetings
  • Participate in the development and presentation of instructional materials for internal and external audiences.
  • Provide feedback to and collaborates with data analytics to ensure PCP reports are accurate, and provide meaningful, actionable data to PCPs.
  • Provide assistance to PCPs seeking accreditation programs/processes with NCQA, Joint Commission, URAC, AAAHC etc., and in the use of health information data exchanges, user interfaces, predicative analytic tools, and other population health management tools endorsed by the Organization.
  • Independently and autonomously manage PCP caseloads, projects, meetings, deliverable, resources etc. for individualized strategic plans to transform PCP practices enrolled in value based reimbursement program(s) using innovative continuous improvement methodologies.  This includes cross training in all of the Organization's value based reimbursement programs to lend support as needed/defined by market outcomes.
  • Serve as the clinical SME for PCP value based reimbursement programs for both the Organization's internal and external  key stake holders.  In a matrix management environment, works collaboratively with the interdepartmental team to provide the most comprehensive support to PCPs for full practice transformation.
  • Other duties as assigned or requested.



  • Bachelor's Degree in clinical or healthcare industry discipline


  • 6 years of relevant experience in lieu of a Bachelor's Degree


  • Master's Degree in clinical or healthcare industry discipline



  • 5-7 years of work experience in the primary care and the ambulatory care environment, healthcare insurance industry, healthcare administration in primary care, or healthcare consulting in primary care or population health management
  • 3 years of experience in data analysis, interpretation, and outcomes strategic plan development
  • Experience with Medicare STARS, Medicaid HEDIS, risk revenue value streams, and population health management


  • 7-10 years of experience in a managed care, primary care management or other clinical setting
  • Experience in Lean, Six Sigma, TQI, TQC or other quality management certification
  • Experience in health plan provider network performance management, population health management, continuous improvement or provider engagement models



  • None


  • None


  • Must be able to effectively resolve issues and problems across all areas of the corporation, by understanding corporate strategies, policy and scope of authority
  • Because of the broad impact of decisions that are made, must be knowledgeable and sensitive to many internal and external corporate issues
  • Aptitude for a high visibility position demanding integrity, uncompromising professionalism, diplomacy and conflict management
  • Demonstrates a deep understanding of primary care practice operations and workflow across the continuum of variability in primary care and experience in managing provider and administrative leadership relationships
  • Superior written and verbal communication skills and listening skills
  • Ability to adapt engagement strategies to meet market needs


50% - 75%

LANGUAGE REQUIREMENT (other than English)

Position Type


Teaches/Trains others regularly


Travels regularly from the office to various work sites or from site-to-site Frequently

Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply

Physical Work Site Required  


Lifting: up to 10 pounds  


Lifting: 10 to 25 pounds  


Lifting: 25 to 50 pounds  


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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