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Clinical Quality Management Analyst

Highmark Inc.

  • Company Highmark
  • Home, WV
  • Clinical Services
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 


This job works with appropriate departments in the areas of compliance, process improvement, medical record review and coding, and member and provider satisfaction for all product lines.  Recommends and implements process improvements related to the potential of quality medical care and service to members and to improve documentation of these services for appropriate ICD 10-CM coding.  Serves as a resource and educator regarding provider and office staff medical record documentation, federal and state standards including CMS and NCQA standards and continuous quality improvement principles.  Perform special studies per audits, conducting office site visits and medical records reviews, ensuring improvement in performance for various initiatives in a timely manner.  May coordinate credentialing, re-credentialing, member complaint investigations, Medical Director site visit requests, facility site visit requests, activities to include other reviews, audits, accreditation activities as requested on behalf of the organization. 

For this role you must live in West Virginia.


  • Develop and manage process improvement initiatives from the Organization for member and providers to include detailed data analysis, process analysis, report generation, medical record documentation, and HCC Coding.   
  • Conduct, collect and analyze information and data from office site and/or medical record reviews to continually improve the care, services, proper documentation and coding for members, to properly assign ICD10-CM codes to chronic conditions, and coordination with the revenue programs, credentialing and quality improvement programs to improve STARS, value based care and achieve and maintain accreditation.
  • Monitor changes, corrections and clarifications in applicable regulatory/accrediting body requirements and make adjustments to the compliance plan and to follow CMS Coding Guidelines.
  • Conduct retrospective, concurrent, and prospective, semi-annual and annual audits, identify gaps and communicate results.  Conduct continuing education to providers on STARS, HEDIS, and HCC Coding.  Conduct re-audits as needed
  • Other duties as assigned or requested.



  • Current state RN or LPN license or Bachelor’s degree in a Healthcare-related field


  • 6 years of experience with HEDIS/Quality abstraction, HCC Coding/medical coding, or healthcare related field


  • None



  • 3-5 years of nursing or healthcare related field


  • 3-5 years of relevant, progressive experience in the area of specialization



  • CPC, CRC, RHIA, or CCS Certification or must obtain within 4 months upon hire


  • None


  • An understanding of Total Quality Management (TQM) concepts, techniques, process and outcome measurements ( 1-2 years)
  • An understanding of statistics is also preferred in order to analyze various reports and validate study methodologies (1-2 years)
  • Excellent verbal communication skills and professional manner, excellent written communication skills and a familiarity with a variety of writing styles.   Must be able to communicate with medical administrators, including Medical Directors and Physician Advisors related to problem identification, action plan implementation, ongoing monitoring and problem resolution. (1-2 years)
  • Demonstrated computer literacy and knowledge of information systems and comparative data bases.  Working knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, etc.) (1-3 years)
  • Well-developed, analytical and problem solving skills with the ability to understand and interpret clinical data
  • Prior project management experience preferred (1-3 years)

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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