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J216051

Lead Business Process Engineer

Highmark Health

Company :

Highmark Health

Job Description : 

JOB SUMMARY
The Lead Process Engineer oversees all Process Excellence (PE) activities for Corporate Finance with the goal of enabling improved business results through Process Improvement, Process Automation and Culture change. This role will partner with different teams with Finance to identify and drive positive change across the organization. The Lead Process Engineer provides vision and guidance to the Business Process Engineers and will support, and coach different Finance teams to implement a continuous improvement approach and culture.

ESSENTIAL RESPONSIBILITIES

  • Support or lead the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement initiatives assuring optimal business and functional delivery of the strategic delivery framework.  This includes business modeling, documentation of the operating blueprint and process solution blueprinting efforts following the strategy definition as well as supporting the execution of the process solution blueprint during the implementation phase.
  • Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. Provide and support periodic reporting to leadership on assigned project activities.  
  • Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs. Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance.
  • Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives.  Participate and support the Change Execution Process assuring resource alignment/impacts are aligned with the process governance model.
  • Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards for assigned projects and evolve the Business Process Management Nomenclature standards of a Business Process Competency Center.
  • Support the expansion and development of Continuous Process Improvement and business process engineering skills, including Lean Six Sigma methodology across specific divisions and the enterprise, promoting the understanding and use of process improvement tools and concepts.  Support leadership and management with regard to the planning, implementation and production support of Lean Six Sigma projects and the Lean Six Sigma COE. 
  • In collaboration with release planning and implementation functions across varying divisions and business platforms. Ensure all changes to processes are reflected in the repository of process documentation.
  • Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement.  Identify root causes of problems and demonstrate the ability to development and make recommendations for solutions to mitigate root cause.  
  • Other duties as assigned or requested.

ADDITIONAL RESPONSIBILITIES

  • Capture, document, refine business processes by facilitating workshops or working one on one with key stakeholders. Understand the underlying goals and existing methods, then target process improvements that can optimize execution and be more readily digitized.
  • Design and implement process automation that is efficient and sustainable while ensuring high levels of engagement from the business function.
  • Develop strategies for long-term automation effectiveness and scalability including modularity/composability, opportunities to incorporate AI, orchestration, marketplace/discovery, and governance.
  • Define measurable outcomes for improvement and optimization activities and ways to measure and track performance to those outcomes.
  • Partners with leadership to strategically develop departmental direction and goals that are in alignment with the organizational mission and vision. Partners with teams to ensure daily work connects to the overall strategy.
  • Partners with teams to help them identify and document key opportunities for improvement, set priorities, identify root causes, develop implementation plans and create structure for change management & improvement sustainability.


EDUCATION
 

Required

  • Bachelor's Degree in Business, Industrial /Management Engineering or IT related field, or equivalent

Substitutions

  • 5 years of experience in Process Improvement; to include process documentation or change, collection and analysis of related metrics, problem solving, and reduction in cycle time

Preferred

EXPERIENCE

Required

  • 7 years of experience working in an operation or IT environment

Preferred

  • 2 years of experience in the Health Care Industry 
  • 7 years of experience in leading process improvement work, required, preferably in the Finance and Procurement setting.
  • 3 years of experience in Oracle

LICENSES AND CERTIFICATIONS

Required

  • Six Sigma Green Belt

Preferred

  • Six Sigma Black Belt
  • Project Management Certification
  • Oracle ERP and EPM

SKILLS

  • Ability to use statistical assessment to quantify opportunities and to achieve process optimization 
  • Knowledge of Business Process Modeling concepts and components and their respective application 
  • Experience working with varying business functions on process improvement activities by deeply understanding the underlying goal and refining existing methods through technology.
  • Ability to maintain high quality work standards while managing competing demands that align with departmental and organizational objectives.
  • Ability to use statistical assessment to quantify opportunities and to achieve process optimization 
  • Knowledge of Robotic Process Automation concepts and techniques. Experience with at least one RPA platform.
  • Knowledge of Business Process Modeling concepts and components and their respective application 
  • Ability to observe and provide constructive performance feedback
  • Knowledge and understanding of Business Process Engineering standards/protocols
  • Knowledge and understanding of Lean Six Sigma Tools and Methodologies  
  • Strong collaborative skills and ability to work in a dynamic fast paced environment.
  • Strong interpersonal relationship building skills as an informal leader or a positive influencer of change.
  • Strong analytical and problem-solving skills.
  • Diligent attention to detail, processes, and quality of outputs.
  • Ability to execute and deliver with an agile / iterative approach.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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