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Senior DesignOps Manager

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Project_Management
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 


This job is part of the Product and Health Experience team and will be champion for design-driven and human-centered methods. Our Design Organization exists to gain a deep understanding of the human behaviors, challenges, and needs for those providing, supporting, and receiving care. We use that understanding to lead cross-functional, participatory co-design that generates future-looking, transformative strategies, concepts, experiences, tools, delivery models and care paths. This role will propel our Experience Strategy and Research + Design Practice forward by introducing and enhancing ways of working, portfolio governance and DesignOps at scale.  

The ideal candidate will be comfortable with ambiguity and seek to foster alignment and collaboration across design, business, and portfolio teams. They will do so by translating goals, defining timelines, seeking feedback, and articulating insights into actions that push delivery of experience and solution designs forward. Will enable our teams to design the right experiences and products for our customers and clinicians. Candidate will have experience driving and participating in end-to-end human-centered programs and projects, including experience with discovery, problem framing, articulating insights and opportunity areas, concept development and prototyping.  

This job will be an active influencer, collaborator, and co-creator with multidisciplinary, matrixed teams. They’ll need to partner with those teams to plan and orchestrate the team's path to key deliverables, but also actively apply creative thinking and lead design methods that move the Experience Strategy, Research + Design Practice portfolio delivery forward. The ideal candidate will help create an environment and culture where design teams can show up at their best and thrive. Will uphold commitments to timing and quality, while keeping track of all the moving parts necessary to drive experience and solution delivery.  

The candidate will also have a key role in developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure solution designs are properly vetted and accepted on the path to solution pilots. This job defines, plans, and delivers frameworks to deliver complex experiences and solutions that require cross-functional collaboration and management of inter-dependencies between a group of projects, teams, and/or related activities within the constraint of scope, quality, time, and budget.  

This individual will help design intake and governance processes for Experience Strategy and Experience Research + Design Practice. Manage project timeline development in partnership with all strategists and effectively manage project cadence and throughput. Will help oversee portfolio scheduling, scheduling, resourcing, capacity planning and talent onboarding while working with Directors to groom overall portfolio and seek to gain alignment on priorities. Partner with Experience Strategy and Research + Design practice to lead discovery, design and development of processes and tools that will elevate and ensure design craft and to help practice focus on design and research efforts and work top of license. Manages portfolio budgets and relationships with key vendors. This candidate will be a key partner in helping the Experience Strategy and Research + Design Practice operate at scale. In addition, the candidate will work across our broader design organization and with other DesignOps leaders to improve all aspects for how individual teams partner with each other to drive work forward.


  • Work with design, business and technical organizations to drive out program strategy and approach. Organize, plan, and maintain program roadmap consisting of cross-functional activities/projects.
  • Work with business and technical organizations to assemble project teams. Lead teams in the development and maintenance of comprehensive design and delivery plans.
  • Work with Design Owners and matrixed teams to achieve the solution delivery objectives.
  • Acquire understanding of the customer needs, clinician needs and business objectives for an assigned area.
  • Monitor, evaluate and report on Program status inclusive of scope, schedule, budget and alignment to strategic goals. Direct action, as needed, to maintain the viability of the Program.
  • Develop and maintain positive stakeholder and customer relationships. Deliver presentations of solution status to effectively communicate throughout the delivery life-cycle.
  • Adhere to the Organization's design operations management methods, life-cycle methodologies, and audit requirements. Support and contribute to the improvement of design operations management methods and practices.
  • Other duties as assigned or requested.



  • Bachelor's Degree


  • None


  • None



  • 5 years in a project/program manager, design operations, or scrum master role


  • 3 years of Healthcare Insurance industry business and operational knowledge
  • 3 years of design consulting, corporate design function or creative agency experience
  • 3 years of traditional project management experience, with openness to adopt and apply design-driven, human-centered methods
  • 3 years of managing large, complex projects
  • 3 years with an industry standard software development life-cycle
  • 3 years with Agile process and methodologies



  • None


  • PMP Certification or equivalent training
  • Human Center Design Certification or equivalent training


  • Leadership Skills
  • Organization and Planning Skills

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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