Supervisor, Patient Monitoring

Company :

Allegheny Health Network

Job Description : 

JOB SUMMARY

This job provides virtual care network leadership and plays a key role in the business by directly overseeing the Virtual Patient Monitor team and operations.  Supervises delivery of safe, effective and efficient virtual patient care in daily operations of the Virtual Patient Monitoring program.  Oversees assignments of duties to Virtual Patient Monitors based on patient need, staffing availability and competency.  Covers Virtual Monitor shifts as needed.             

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Covers any department position in event of call off, service needs, and as department operations dictate. Manages schedule accordingly and calls in replacement. 
• Effectively communicates information, appropriates and utilizes resources, and manages the department staff. Will collaborate with leadership and provide Virtual Patient Monitor  information updates as needed. 
• Training and educating the staff on technical and clinical workflows/processes
• Effective follow up on internal and external complaints to ensure problem resolution
• Patient care focused and collaborates efficiently with hospital teams to provide optimal patient care
• Other duties as assigned or requested.

EDUCATION

Required

• High School / GED

Substitutions

• None

Preferred

• Associate's Degree

EXPERIENCE

Required

• 3 years in a health care/patient care role
• 1 year in a management or leadership role

Preferred

• 1 year with Kronos scheduling

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Effective communication skills
• Critical thinking skills
• Decisive judgement
• Ability to work with minimal supervision
• Ability to utilize de-escalation techniques
• Coaching skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice