Company :Highmark Health
Job Description :
The job is responsible for providing subject matter expertise and oversight for the timely development, management and optimization of customer communication materials ensuring compliance and data accuracy, achieving service excellence, and supporting growth initiatives. The position provides guidance to associate staff concerning questions, projects and processes. The position will assist in leading collaboration with CRM team to facilitate and support initiatives.
- Provides subject matter expertise at team/department cross-functional meetings.
- Organize and lead all meetings surrounding a given campaign (i.e. Kickoff, Post Mortem, etc.)
- Serve as a member subject matter expert to partner and consult with stakeholders to strategize and plan the development of materials
- Provide materials development status reporting to management and stakeholders on a routine and ad hoc basis
- Collaborate in the production of member materials including creating and maintaining project plans, versioning, vendor data testing, and proofing
- Work with stakeholders to ensure materials are compliant and accurate according to government contracts and marketing guidelines
- Analyze government contracts and marketing guidelines for information to develop campaign materials
- Other duties as assigned or requested.
- Bachelor's Degree in Business, Communications, English, Health Policy, Marketing or related field
- 6 years of related and progressive experience in lieu of Bachelor's degree
- 3 years in Marketing Communications or Campaign Development, Execution, or Oversight
LICENSES or CERTIFICATIONS
- Verbal Communications
- Written Communications
- Stakeholder Management
- Project Management
Language (Other than English):
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org