Company :Highmark Health
Job Description :
The Manager, Program Performance owns the team responsible for the development and maintenance of program level tracking, processes, tools, and reporting across the Product & Health Experience (PHE) organization. PHE is focused on the development and go-to-market execution for insurance products and integrated health & digital solutions in support of Highmark’s Living Health strategy. The manager role will have direct report responsibility and accountability. The manager will be responsible for establishing and growing relationships and driving collaboration across teams both within the PHE function and across the broader Highmark Health organization. The manager will have a key role in the support of the Chief-of-Staff function for PHE.
The Program Performance team is accountable for maintaining the organization’s operating model, roles and responsibilities and interactions and any subsequent maintenance of tooling or processes that may result in edits to the operating model. The team will support reporting, communications, and will produce documentation and dashboarding to support executive governance forms and internal status tracking needs. Program Performance will ensure quality and consistency (QA) of deliverables to support the product & solution development processes. Program Performance is also accountable for orchestrating all program management tooling needs across PHE. This includes, but is not limited to development, coding, dashboarding & reporting, and training & education. Finally, the team is accountable for the comprehensive inventory of all products & solutions in various stages of development across the taxonomy. The team will work with other internal and external stakeholders to track solution KPIs.
Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Directs and manages multitude of simultaneous work streams and projects related to area. Leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians.
Ensures collaboration and sense of urgency around process implementation and improvement/optimization.
Organize, direct and coordinate cross-functional activities across PHE to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program. Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
Work with the executive sponsor and other management as required to achieve the objectives of the defined program. Acquire detailed understanding of the business objectives for an assigned area.
Monitor and evaluate the progress, alignment and financial “health” of a cross-functional group of projects and related activities which together, constitutes a defined corporate program. Direct corrective action as needed to maintain the viability of the program. If required - Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
Other duties as assigned or requested.
- Bachelor's Degree in Business Administration, Healthcare, Technology Management, or related field
- Master's Degree in Business Administration , Healthcare, Technology Management, or other related field
- 5 years of Project Management
- 5 years of Program leadership for large scale enterprise initiatives
- 3 years in a management or leadership role
3 years delivering business solutions using an information technology platform
LICENSES or CERTIFICATIONS
- PMP or Certification in Project Management
- Jira, Planview, PowerBI
- Project Management
- Familiarity with Cross-functional teams
- Strong communication skills (written, verbal & presentation)
- Strong ability to influence others in a matrix working environment
Language (Other than English):
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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