Skip To Content
IT@2X
J206723

Team Manager, IT (Software QA Manager - Manual/Automation Testing)

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • IS/IT
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 

JOB SUMMARY

***Entirely Remote Work From Anywhere Role!***

At Highmark Health, data, analytics, and technology are at the heart of our strategy.  Leveraging our unique position as a payor and a provider, the Enterprise Data and Analytics team implements advanced solutions that generate differentiated insights that pave the way for everyone to embrace health. We lead cutting-edge cloud technology solutions, are funded to pursue bold ideas, and we have access to innovative partners, including world-class institutions such as Carnegie Mellon and Johns Hopkins Universities. Enterprise Data and Analytics team members are enabled to thrive in a flexible Work From Anywhere environment that fosters career growth, work-life balance, and professional development.   

The Quality Assurance (QA) Manager will oversee the activities of the Software/Data Quality assurance team developing, implementing, and maintaining a system of quality and reliable testing practices for the department's products and/or development processes. This is a hands on QA manager role which actively involves in day to day testing activities and manages prioritization of QA deliverables working closely with project and product managers to understand our roadmap and priorities. In the scope of this role you will help us to set up a QA team (Manual/Automation), build transparent QA processes, bring and lead implementation of modern QA/Testing tools, and ensure excellent quality of our products. This role is also accountable for QA delivery of offshore testing team (if applicable) and manage their work backlog.


ESSENTIAL RESPONSIBILITIES

1.    Provides subject-matter direction and guidance to lower-level staff
•    Trains, develops, and mentors staff
•    Assigns, monitors, and reviews progress and accuracy of work
•    Provides technical leadership in first-line resolution of complex technical problems


2.    Provides Staff Management oversight 
•    Hires, promotes, separates or makes recommendations regarding same
•    Conducts performance reviews and assesses, manages performance   
•    Engages in skills assessments and promotes professional development of staff
•    Assigns tasks, schedules work and establishes priorities 


3.    Adheres to Departmental budgeting and fiscal responsibilities
•    Oversees process for recording hours
•    Schedules work and assignments to maximize appropriate use of resources 
Optimizes the utilization of resources by applying appropriate concepts, technologies and workflows


4.    Provides deep expertise in assigning and overseeing work of staff.  Visualizes, articulates, and solves moderately complex problems/issues
•    Communicates effectively with all levels of the organization
•    Connects strategy to employee’s job responsibility
•    Participates, as necessary, in training and development to remain current in field(s) of expertise.


5.    Actively participates in project teams
•    Manages and tracks project details


6.    Promotes continuous improvement of processes and delivery of results within assigned unit/area. Ensure compliance with corporate [and industry?] standards, policies and regulations (SOX, SSP, DIACAP, PHPLC, etc.)


7.    Provides leadership during periods of transition as the organization changes to respond to business opportunities/challenges, new technologies, legislation and other environmental factors


8.    Other duties as assigned or requested.


EDUCATION

Required

  • Bachelor’s Degree in Computer Science, Information Science or comparable major 

Preferred

  • Master’s Degree

EXPERIENCE

Required

  • 3 years of experience as a developer
  • Experience with Project Management tools
  • Experience with databases
  • Experience with multiple coding languages

Preferred

  • 8+ years as hands-on QA Engineer and/or Software Developer
  • 3 years in leading/monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement.
  • 3 years’ experience in Automation testing (Developing Automation framework like  selenium, QTP or a similar tool )
  • Exposure to relational databases and ability to write SQL queries
  • Knowledge of JIRA, Confluence, JMeter, HP Quality Center is a plus

LICENSES or CERTIFICATIONS

Required

  • Certification such as JAVA Developer,  DB2 Certification, Cognos Certification 

Preferred

  • None

SKILLS

  • Working knowledge of reporting software 
  • Proficient knowledge of end-user personal computing skills
  • Proficient PC skills and knowledge on files and folders.
  • Proficient analytical skills and problem solving abilities.
  • Strong interpersonal skills to manage employees and interact appropriately with senior management, internal clients, and external customers                    
  • Ability to adapt to change, multi-task, meet multiple deadlines, collaborate, lead others, work on a regular and timely basis and work irregular hours, holidays and weekends

Referral Bonus: Level 4

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Teaches / trains others regularly

Never

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


Thumbnail Join Talent Community@2X

Connect with a career that’s right for you.

Introduce yourself and we'll get in touch monthly to share career insights and company news.

Join Our Talent Community