Senior Customer Support Representative (Remote/Flex)

Company :

Highmark Wholecare

Job Description : 

JOB SUMMARY

This job provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Assists the department in meeting quality and production standards.  Responds to members, providers, group administrators and producers in an accurate and timely manner, ensuring acceptable service levels, metrics and/or performance guarantees are achieved.

ESSENTIAL RESPONSIBILITIES

• Responds to members, providers, group administrators and producers in an accurate and timely manner.
• Manage multiple production oriented tasks and responsibilities
• Ensures acceptable service levels, metrics and/or performance guarantees are achieved.
• Other duties as assigned or requested.

QUALIFICATIONS

Minimum

• High School Diploma / GED
• 5-10 years of related, progressive experience

Preferred

• None

Knowledge, Skills and Abilities

• None

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?   

No  

WORK ENVIRONMENT

Is Travel Required?

No  

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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