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IT@2X
J204412

Senior IT Infrastructure Analyst

Highmark Wholecare

  • Company April 2022 Ed (1)
  • Home, PA
  • IS/IT
  • Full time
  • Day (United States of America)

Company :

Highmark Wholecare

Job Description : 

JOB SUMMARY

This job is responsible for the physical delivery and ongoing support of more complex products/services, applications, network systems and overall solutions. Performs more complex tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Maintains software and hardware inventories. Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Performs more complex recovery procedures, scheduling and backups, and monitors batch processes. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES 

  • Perform complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
  • Perform complex analyses and resolution of problems to restore normal IT Infrastructure operational levels.
  • Complete complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
  • Assure compliance to required standards, procedures, guidelines and processes.
  • Ability to acquire requirements from customers by creating mockups in tools such as MS Visio, MS Word, MS Excel, etc before developing and configuring
  • Ability to provide estimated time for development and timelines with milestones to reach the desired end result
  • Build configure and perform test verifications before demoing or requiring the customer to validate the desired outcome
  • Knowledgeable in ServiceNow best practices
  • Experience performing upgrades and coordinating with various teams to ensure a successful deployment
  • Working process experience with ServiceNow Applications including, but not limited to Incident Mgmt, Problem Mgmt, Change Mgmt, Knowledge Mgmt, Asset Mgmt, and Service Catalog
  • Strong Communication Skills
  • Other duties as assigned or requested.

QUALIFICATIONS

Minimum

  • High School Diploma or equivalent required
  • 3-5 years of experience in Information Technology

Preferred

  • 3+ years of experience developing and configuring on the ServiceNow Platform
  • Working knowledge of ServiceNow ITSM and Service Catalog processes & configuration
  • ITIL Certified
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Working knowledge with Automated Testing Framework (ATF), Flow Designer, Integration Hub, Spokes, Mid Server, and API integrations
  • Experience with Discovery, HAM, GRC, and Service Mapping

Skills

  • Angular JS
  • Bootstrap
  • Service Portal
  • API Integrations
  • ServiceNow Platform

SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?         

No

WORK ENVIRONMENT

Is Travel Required?

No  

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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