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J204385

Senior External Client Relations Manager

Highmark Inc.

  • Company Highmark
  • Home, PA
  • Vendor Management
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

Assumes overall responsibility and governance of department vendor relationships.  Works with the vendors & customers beginning with the implementation process to foster relationship development. Acts as the intermediary between Highmark and the vendor to ensure all responsibilities as outlined in the contract are fulfilled.  Serve as an advocate for Highmark managing expectations to achieve positive outcomes.

ESSENTIAL RESPONSIBILITIES

  • Communicate effectively.
  • Establishes and oversees the implementation of a governance meeting structure and procedures as outlined in the contract to ensure the efficient and effective management of the services and relationships between Highmark and the vendor/customer.
  • Ensure vendors adhere to all service level agreement metrics.
  • Represents, engages and champions Highmark needs within the governance process.
  • Manage issues escalation process, for project and tactical day to day activities, respond to high priority complex or escalated requests.
  • Act as feedback loop regarding future contract terms.
  • Gain deep vendor/customer business/operations/technology understanding and develop plans in conjunction with Highmark stakeholders to further enhance the vendor relationships.
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor’s degree

Substitutions

  • 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

  • Master's Degree

EXPERIENCE

Required

  • 5 years in an operations, consulting or outsourcing contract management role
  • 5 years utilizing insurance principles and industry practices.
  • 3 years managing vendor relationships or a relationship management role with a large customer or book of business

Preferred

  • None

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • PMP certification

SKILLS

  • Communication
  • Consulting
  • Project Management
  • Vendor Relations

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Yes

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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