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J199097

Associate Producer Coordinator - (Remote/Flex)

Highmark Wholecare

  • Company April 2022 Ed (1)
  • Home, PA
  • Sales/Account Management
  • Full time

Company :

Gateway Health Plan

Job Description : 

JOB SUMMARY

This job is responsible for performing  telephonic/email support, monitoring and oversight tasks related to External Sales Agent on-boarding activities, performing tasks related to the creation and distribution of External Sales Agent support materials,  performing monitoring and oversight tasks related to the payment of External Sales Agents , monitoring  Medicare Process Administration Sales Support calls for quality control, assisting in the research and resolution of complaints related to External Sales Agents, testing new vendor software releases and working with the vendor and departmental staff to resolve issues and participating on workgroups as designated by the department manager.

ESSENTIAL RESPONSIBILITIES

  • Perform monitoring and oversight of departmental activities related to the on-boarding of External Sales Agents to assure compliance with Federal and State regulations. 
  • Monitor the inbound correspondence from External Sales Agents to assure that all documentation is received prior to Agent appointment. 
  • Assure that all information entered by departmental personnel into vendor systems is accurate.
  • Assure that State appointments are performed within departmental timeframes.
  • Assure that all out-bound on-boarding correspondence is accurate, complete and timely.
  • Assure that all required External Sales Agent forms are received, completed and processed according to departmental policies and procedures.
  • Manage External Sales Agent Materials, and coordinate  distribution with external vendor.  
  • Draft and edit document related to External Agent activities, including content for the website. 
  • Review and analyze data to assess ordering needs and analyzes cost / financial impacts for budget planning to be communicated to management. 
  • Oversee the distribution of materials to the External Sales Agents. Interacting with external print vendors to coordinate material production.
  • Perform monitoring and oversight of departmental activities related to the payment of External Sales Agents to assure compliance with Federal regulations. 
  • Assure that data is entered into the sales commission system correctly.
  • Perform periodic audits of sales commission data for accuracy; assisting in the setup and testing of new commission structures, and communicating with Finance and other internal and external parties to resolve commission issues.
  • Monitor Medicare Process Sales Support calls for quality control. 
  • Assure that departmental processes are followed and call documentation is complete and accurate.
  • Assist in the research and resolution of complaints related to External Sales Agents by recording all complaints and resolutions in the designated systems.
  • Research any aspects of the complaint related to on-boarding or commission payment.
  • Communicate with other departments on findings; and compiling any necessary reports.
  • Communicate effectively, both verbally and in writing, with all levels of management, internal and external customers to convey and facilitate processes.  
  • Elicit and interpret from management, functional and non-functional business and system requirements. 
  • Interact and participate in conference calls and meetings with internal customers, external vendors and other delegated entity personnel regarding External Sales Agent issues and questions.
  • Develop and maintain departmental policies and procedures related to the on-boarding and commission payment of External Sales Agents.
  • Other duties as assigned or requested.

QUALIFICATIONS

Minimum

  • High School Dimploma or GED
  • 0-1 years of experience
  • Experience with Microsoft Office applications (excel, outlook, powerpoint)

Preferred

  • Bachelors Degree
  • Regulatory oversight experience.
  • Prior Medicare Advantage or Part D experience in an environment that supports External Sales Agents.

Knowledge, Skills and Abilities  

  • Strong written and verbal communication skills.
  • Strong ability to multi-task.
  • Strong attention to detail

SCOPE OF RESPONSIBILITY  

Does this role supervise/manage other employees?         

No 

WORK ENVIRONMENT

Is Travel Required?

Yes   

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Referral Level Payout

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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