Skip To Content
Laptop
J198857

Director Client Management - NY

Highmark Inc.

  • Company Highmark
  • Home, NY
  • Sales/Account Management
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job implements and administers strategic activities related to client retention, growth, and profitability of existing accounts within the assigned market. May also have responsibility for the acquisition and profitability of new accounts. The incumbent motivates and develops sales personnel to achieve and/or exceed new sales goals or opportunities and directing the activities of new sales to ensure corporate objectives are met as they relate to the market. Responsible for market management (i.e., awareness and management of external distribution channel relationships, competition, media and development of overall market/region strategies). Develops and monitors targets to ensure sales staff meet goals and standards.

ESSENTIAL RESPONSIBILITIES
Understand and utilize economic, financial, market and industry segment data to accurately diagnose business strengths and weaknesses, identify key issues and implications for potential strategies and plans.
Utilize appropriate financial strategies and systems to achieve financial goals while managing risk to the organization.
Forecast and achieve annual retention goals and objectives to ensure growth and profitability goals are met or exceeded.
Analyze risk and initiate actions that balance risk and profitability to achieve team profitability and client satisfaction.
Continuously monitor and maintain knowledge of the market and competition.
Develop new potential markets and grow existing business for the Organization.
Influence and build effective relationships with business partners (i.e. customers, peers, and Producers).
Develop and maintain effective relationships with clients, consultants and brokers.
Partner with Distribution Administration to develop and/or strengthen the Organization’s relationships with key distribution channels and partners.
Provide input to and execute on the Organization’s distribution strategy.
Manage profitability; effective risk and underwriting actions; guide sales of products and services that result in solutions that create value for the client and sustainable profit for the Organization.
Implement and administer strategic activities related to retaining and growing sales within assigned market, including setting goals for enrollment, profitability, and cross-selling.
Serve as a coach for the staff.
Provide the leadership necessary to motivate and develop the sales personnel to achieve and/or exceed sales / retention goals and profitability within assigned market.
Continuously raising expectations to achieve goals while upholding organizational values and standards and tracking progress towards goals.
Other duties as assigned or requested.
QUALIFICATIONS:Required
Bachelor’s Degree; or 4 years equivalent work experience may be considered in lieu of Degree
5 years of sales experience in health- or insurance-related field
State-specific Producer License Life, Accident & Health are required or must be obtained within 45 days of hire

Substitutions
None

Preferred
Master’s Degree
Leadership & Management experience
Health Insurance experience in applicable market segment

Skills
Demonstrated financial acumen.
Leadership
Coaching
Talent Management
Strategic Thinking
Business Acumen
Communication
Creativity & Innovation
Drive for Results
Evaluates Critically
Influence
Planning & Organization
Problem Solving
SCOPE OF RESPONSIBILITY Does this role supervise/manage other employees?
Yes, number of direct reports: 2+, varies by market

WORK ENVIRONMENTIs Travel Required?
Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


Thumbnail Join Talent Community@2X

Connect with a career that’s right for you.

Introduce yourself and we'll get in touch monthly to share career insights and company news.

Join Our Talent Community