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J194695

Manager Operations Support

Highmark Inc.

  • Company Highmark
  • Home, PA
  • Operations
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job provides strategic leadership and project direction for initiatives to drive operational performance transparency and alignment; manages functions including call evaluation and related infrastructure; operational skill identification, mapping, and driving performance outcomes through departmental goal setting activities; oversees the design, development and implementation of various other consultative processes and procedures that enhance operational outcomes and effectiveness; oversees and directs other related projects and activities.            
 

ESSENTIAL RESPONSIBILITIES

  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
  • Develop strategic priorities and core metrics for the team, including how it improves performance and engagement in the business, and how it runs in parallel with other areas of the business.
  • Implement quality skills-based solutions and supporting resources; encourage staff members to build and maintain effective relationships throughout the organization.
  • Support and manage staff to identify customer skill gap growth opportunities, develop initiatives to support customer growth goals, closing skill gaps, and reducing admin and other costs through these initiatives.
  • Deliver key findings and recommendations to internal customers to ensure leadership knows and understands how to execute on a skill gap analysis.
  • Conduct oversight of holistic skills inventory by assigning consultants to ensure appropriate monitoring and documentation of requests/issues discovered to populate a dashboard.
  • Other duties as assigned or requested.


EDUCATION


Required

  • Bachelor's Degree in Business Administration/Management, Health Administration or related field


Substitutions

  • None


Preferred

  • Master's Degree in Business Administration/Management, Health Administration or related field

EXPERIENCE


Required

  • 5 years in Business Process Design OR  Consulting
  • 3 years in a leadership role


Preferred

  • 5 years in a leadership role
  • 7-10 years in business process design or consulting using six-sigma and agile methodologies
  • 1-3 years’ experience working with clinical, customer service, provider, and/or product teams
  • Experience building out governance models for processes or teams
  • Experience developing and managing to strategic multi-year roadmaps for key initiatives
  • Experience developing curriculum for standard operating models, key performance indicators, and/or quality programs

LICENSES or CERTIFICATIONS


Required

  • None

Preferred

  • None

SKILLS

  • Proficiency in Software Applications including Microsoft Office Suite
  • Superior organizational skillset with the ability to multitask, prioritize, and reprioritize work
  • Team building, facilitation, negotiation, and conflict resolution
  • Superior verbal and written communication skills
  • Presenting, Leading Meetings, and Developing Sr. Leadership Reporting
  • Operational background
  • Process Improvement Methodologies (Six-Sigma/Agile Practice)
  • Problem Solving using scenario planning and data analytics
  • Adaptability
  • Relationship building


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Work From Anywhere: Remote with Occasional (1-2 times per year) travel into the office

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Referral Level 2:

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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