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Facilities Management@2X
J191937

Manager Support Services

Allegheny Health Network

Company :

Allegheny Health Network

Job Description : 

GENERAL OVERVIEW:

This job leads the parking, shuttle, valet, vehicle management, etc. operations for AHN and its Hospitals.  In the role, the position will partner with the Network's Hospitals, contractors and/or vendors Contractors, and partner to foster a seamless, one-service process for our customers, patients, and employees.  This position involves data analysis, report presentation and delivery, and consulting assistance focused on understanding, interpreting and delivering the information that needs to support the Network's hospitals parking, valet, and shuttle services.  The incumbent will partner with Finance to manage the annual budget as well as communicate with the Network's Hospitals and AHN Corporate's Leadership geared to operational excellence utilizing KPIs.                                              

ESSENTIAL RESPONSIBILITIES:

  • Perform quality control and monitor KPIs for continued success and/or quality improvement. (10%)
  • Oversee budgeting, reporting, planning, and auditing, creating MOR reports for AHN Leadership (25%)
  • Directs and maintains working relationship with hospital stakeholders and vendors pertaining to parking, shuttle, valet services (30%)
  • Drive initiatives in the Hospital's management team that contribute to operational success through KPIs and Patient Experience feedback. (15%)
  • Direct and monitor departmental staffing, including recruitment, training, and performance management. (10%)
  • Assigning and monitoring staff's work performance, follow-up on work results. (5%)
  • Supervise hospital parking and valet staff within the Network and provide constructive feedback. (5%)
  • Other duties as assigned.

QUALIFICATIONS:

Minimum

  • Bachelor’s degree in Business Administration or relevant field
  • 5-7 years experience as an operational manager

Preferred

  • Master’s degree in Business Administration

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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