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J191718

Community Engagement Specialist

Highmark Inc.

  • Company Highmark
  • Home, WV
  • Government Affairs
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job is accountable for grassroots efforts, developing relationships and acting as a liaison with local community organizations, key community leaders, partners and health plan members to promote the Organization’s role as a leader in improved healthcare for the community at large. The incumbent represents the Organization to enhance the Organization’s brand awareness/preference, leadership, image, reputation and community involvement. Works with non-profit organizations with regard to partnerships, volunteerism and special community programs. Implements and manages multiple programs and events that support the Organization’s business and community missions. Meets with agencies and organizations that address the under-served population to assess potential collaborative opportunities that address the Social Determinants of Health (SDOH).  Implements and manages community programs in assigned territory.

ESSENTIAL RESPONSIBILITIES

  • In-field travel throughout assigned territory a minimum of 4 days per week.
  • Able to work weekends and extended hours as needed. Develop territory management plan according to individual goals.
  • Develop collaborations and partnerships with key community stakeholders and internal departments to effectively implement community programs and events. Assist in health education presentations as required.
  • Serve as a representative in the community. Attend meetings and events with community leaders, non-profit organizations and potential partners. Serve as a brand ambassador by wearing company logo identified apparel regularly.  Assist in planning and execution of Community Engagement events.
  • Identify and develop relationships with healthcare stakeholders, faith based leaders, government employees, elected officials and community leaders. Contact unsolicited community organizations and leaders.
  • Build an understanding of SDOH, Managed Care issues, Medicare, Medicaid, Dual Special Needs and delivery of those services to the community. Meet and communicate with outside entities regularly to learn of community needs.
  • Collaborate with Medicare Sales team to identify enrollment opportunities.
  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree

Substitutions

  • None

Preferred

  • Master's Degree

EXPERIENCE

Required

  • 3 years in Community Engagement/Community Programs/Nonprofit Program

Preferred

  • 1 year of project management and/or event planning

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • Medicare Insurance Licensure, including Life and Health Insurance preferred at time of hire. It will be required within first 90 days of employment
  • AHIP (America’s Health Insurance Plans) certification

SKILLS

  • Ability to multi-task and prioritize in a fast-paced environment
  • Strong work ethic and ability to work semi-independently in a distanced/work-from-home environment
  • Excellent customer service skills, with an outgoing and enthusiastic personality, demonstrating the ability to engage and work with people from all races and backgrounds
  • Proficiency in computer applications, including Microsoft Office: Excel, Word, PowerPoint and SharePoint
  • Excellent customer service skills, with an outgoing and enthusiastic personality, demonstrating the ability to engage and work with people from all races and backgrounds
  • Excellent written and oral communication skills

Language (Other than English):

None

Travel Requirement:

50% - 75%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Constantly

Works primarily out-of-the office selling products/services (sales employees)

Constantly

Physical work site required Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Frequently

Lifting: 25 to 50 pounds

Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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