Company :Highmark Inc.
Job Description :
This job is responsible for provider file maintenance. The incumbent ensures compliance with National Committee on Quality Assurance (NCQA), CMS, DOH regulations, BCBS, internal and private business audits. The incumbent is responsible for contract administration – inclusive of, but not limited to, contract generation, reviewing signed contracts, updating provider file and executing contract. Position encompasses Provider Customer Service on a rotated schedule. This provider line is specific to the file maintenance and credentialing processes.
- Communicate effectively and professionally. Display communications with varied sources which are not limited to, State licensing agencies, Provider offices, billing agents, provider representatives, management and internal staff.
- Review the contract to ensure there are no changes, secure and execute standard provider contracts, materials, and information as required for the development of provider networks. Ensure compliance with terms of the provider contracts. Ensure compliance with the file maintenance and credentialing guidelines.
- Ensure compliance with the following agencies, Federal Government, NCQA and CMS standards are met, American Healthcare Commissions URAC standards within the scope of WV contracts. Department of Labor (DOL), Department of Health (DOH) and/or the Insurance Department. Other agencies include, HIPAA, HEDIS and Highmark Health Services and all its affiliates’ operational and Corporate policies.
- Provide quality customer service to ensure all telephone or written inquiries received are handled promptly, accurately and consistent with department standards, documenting information accurately using internal inquiry tracking systems or credentialing database.
- Contact external sources to collect or clarify information or documentation which in turn must be reviewed and evaluated against the established guidelines, policies and procedures to ensure the file meets all policy and procedures in conjunctions with regulations. Maintain accurate data in corporate provider file repository (CPR) and credentialing database (HC3).
- Conduct Provider Credentialing and File Maintenance Analysis.
- Participate in corrective updates from various quality control reports to ensure provider data accurately reflects current data. Follow guidelines in support of BCBS requirements and maintain strict confidentiality of all information, requires the utmost integrity in the discreet and proper handling of all confidential materials.
- Other duties as assigned or requested.
- High School Diploma/GED
- 7 - 10 years of related, progressive experience
- 1 year of experience in an operational support environment
- 1 year in a customer service environment
- 1 year of credentialing experience
- Knowledge of all PA Ins. Dept., DOH and CMS regulations, NCQA, HEDIS, MAR and Highmark Health Services operational and corporate policies
- Possess a high accuracy level while applying complex and detailed guideline to multiple increments of work
- Possess the skill to multi task among several different databases at one time
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Is Travel Required?
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org