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J191596

Physician Relations Manager

Allegheny Health Network

  • Company AHN
  • Home, PA
  • Provider Services
  • Full time
  • Day (United States of America)

Company :

Allegheny Health Network

Job Description : 

GENERAL OVERVIEW:

Develops meaningful relationships with referring physicians/practices in an assigned geographic territory with the goal of maximizing referral and redirection opportunities for both inpatient and outpatient services. Plans and implements outreach efforts focusing on physicians, community groups, and other potential referral sources throughout the targeted market.

ESSENTIAL RESPONSIBILITIES:

  • Meets with and engages community physicians and other Hospital entities to ensure patient satisfaction, issue resolution, and excellent hospital service levels are maintained. Conducts regular visits with physician offices and outpatient facilities. Maintains record of client visits on contact management database.
  • Collaborates with Allegheny Clinic leadership and corporate Marketing to coordinate and execute physician initiatives related to outreach, onboarding and strategy.  
  • Participates in meetings with Hospital and PO leadership for direction and issue follow up/resolution. Identifies and communicates issues to leadership, such as: EPIC implementation/issues, training, staffing, and other issues at assigned clinics. Provides ''eyes and ears'' to management to ensure action plans are being effectively executed in the field.
  • Provides market intelligence to leadership including feedback from AHN physicians as well as aligned/nonaligned physicians, shifts in market, recruitment leads, etc.
  • Coordinates monthly practice administrator meetings. Coordinates and plans clinic-level trainings.
  • Increases patient visibility at physician clinics through community interaction, outreach events, physician-to-physician functions, and other activities. Coordinates outreach activities such as lunch and learns, meet and greets, physician dinners, health fairs, seminars, events, etc.
  • Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

  • Bachelor's degree in marketing, business, or related field or equivalent combination of education and experience.
  • 3-5 years of physician/healthcare industry customer relations, sales, operations, or service experience.

Preferred

  • Clinical experience, industry/pharmaceutical sales experience.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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