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J190041

Digital ProductOps Manager

Highmark Health

  • Company Hignmark Health
  • Home, PA
  • Marketing/Advertising
  • Full time
  • Day (United States of America)

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job plays a critical role in the Digital Product Hub as a function of the Digital Operating Model of Highmark Health. The incumbent supports digital transformation efforts as the organization shifts towards a digital product and experience-oriented culture leveraging agile delivery methodologies. The incumbent plays a key role in relationship management and facilitating collaborative sessions and reviews with stakeholders to ensure alignment and vetting of strategic decisions.  Will lead through influence, actively collaborate with cross-functional subject matter experts and team members, develop project plans and roadmaps, identify key issues and dependencies, prioritize deliverables, and facilitate presentations and recommendations to senior leaders addressing complex issues.  The incumbent will help create an environment and culture where product teams can do their best work by executing critical thinking and strategic action while leveraging strong communication skills.


ESSENTIAL RESPONSIBILITIES

  • Contributes to managing the enterprise digital asset and capabilities inventory. Maintains and updates inventory as new assets and capabilities are deployed or decommissioned. Facilitates maximizing efficiencies and utilization of existing digital capabilities. 
  • Participates in facilitating governance processes for the Digital Operating Model, including: managing intake, assessing requests, facilitating Steering Committees, tracking and reporting progress and outcomes, etc. 
  • With guidance, identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables. Establishes project plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables. 
  • Contributes to and promotes the Digital Product Management Playbook with best-practices, processes, methodologies, standards, tools, and responsibilities as a resource for all Digital Product Managers. Ensures all digital roadmaps within each digital spoke is maintained according to the Playbook, and reflected within the enterprise digital roadmap. 
  • Contributes to managing the enterprise end-to-end digital roadmap within the Digital Product Hub, and provides transparency for stakeholders across the organization. Maintains and updates as new digital product management efforts are initiated and completed.  
  • Contributes to build/buy/partner evaluations for new digital capabilities, and vendor integration evaluations for the Product & Health Experience department. 
  • Collaborates with other Digital ProductOps Managers. 
  • Other duties as assigned or requested.


EDUCATION


Required

  • Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field


Substitutions

  • 6 years of related and progressive experience in lieu of Bachelor's degree


Preferred

  • Master's Degree in Business, Science, Technology, Design, Healthcare or related field

EXPERIENCE


Required

  • 3 years of Product Management, Project Management, or Program Management
  • 1 year with Agile Process Methodology


Preferred

  • 2 years in the Healthcare Industry


LICENSES or CERTIFICATIONS


Required

  • None


Preferred

  • None


SKILLS

  • Excellent written, interpersonal communication and presentation skills
  • Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignment, deadlines, and produce
  • Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians
  •  Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
  • Proactively drives change and continuous improvement
  • Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization
  • Leads with a customer, and clinician, centric lens and advocates for a combined customer and clinical view in all interactions
  • Conflict Management
  • Project Management


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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