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J188044

Sr Client Service Mgr National

Highmark Inc.

  • Company Highmark
  • Pittsburgh, PA
  • Sales/Account Management
  • Full time
  • Day (United States of America)

Company :

Highmark Inc.

Job Description : 

GENERAL OVERVIEW:  

Partner with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained.  Assist in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process.  Evaluate, recommend and implement processes to ensure that account objectives are met. Serve as the sales liaison between group administrators and Highmark internal departments for problem resolution.

Manages groups and contracts generally spanning greater than 1,000.  Includes National accounts, Labor groups, select commercial accounts, and strategic government, school, county, or city businesses.

Accounts are generally non-standard and complex, involving multiple, custom products and benefit designs.

ESSENTIAL RESPONSIBILITIES: 

1. Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.

2. Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.

3. Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) Leverage internal resources to bring the best service and problem resolution to assigned accounts.

4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. Develop documents and processes to ensure effective communication via work plans for all account implementation activities.

5. Function as the primary contact for the resolution of the day to day account service issues. Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

6. Adapts procedures, processes to meet the more complex requirements of the position.

7. Provides direction to other incumbents.

8. Solves complex problems taking a broad perspective and developing innovative solutions.

9. Other duties as assigned or requested.

III. QUALIFICATIONS:

Education, Licenses/Certifications, and Experience (For Experience requirements please see appropriate role/level guide.  If not applicable, list experience requirements below.)

Minimum

  • State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire.
  • Generally possesses 3 or more years of related, progressive experience

Preferred

Knowledge, Skills and Abilities  ( This section describes additional preferred characteristics)

  • Service orientation
  • Diligence
  • Problem Solving
  • Communication
  • Drive for Results
  • Evaluates Critically
  • Influence, Persistence & Resilience
  • Planning and Organizing

IV. SCOPE OF RESPONSIBILITY  ( People Management Responsibility)

Does this role supervise/manage other employees?         

No 

V. WORK ENVIRONMENT

Is Travel Required?

Yes   X          

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice


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